Open to opportunities

Habiba Allam

@habibaallam

Message

Dynamic sales professional with expertise in customer engagement and support.

Egypt

Message

What I'm looking for

I am seeking a role that values customer engagement and offers growth opportunities.

I am a dedicated sales professional with a strong background in customer care and technical support. My experience spans various roles, including Telesales Representative and Customer Care Representative, where I honed my skills in effective communication and lead conversion. At Mountain View, I successfully conducted outbound calls to prospective clients, presenting property offerings and qualifying leads to support the sales team. My ability to maintain detailed call logs and CRM updates has been crucial in tracking client interactions and sales progress.

Previously, I worked at Vodafone UK, where I started on the customer care line and was promoted to the technical support team. This role allowed me to assist clients with inquiries and troubleshoot complex network issues, demonstrating my adaptability and technical acumen. My commitment to delivering exceptional customer service has consistently contributed to team efficiency and customer satisfaction.

In addition to my technical skills, I have experience in retail management, having served as a Sales Associate and Store Manager at Rite Aid. Here, I drove revenue growth through direct sales efforts and strategic outbound calls while ensuring a positive shopping experience for customers. I am passionate about leveraging my diverse skill set to contribute to a dynamic team and drive business success.

Experience

Work history, roles, and key accomplishments

Telesales Representative

Mountain View

Dec 2024 - Apr 2025 (4 months)

Conducted outbound calls to prospective clients, presenting property offerings and qualifying leads to support the sales team. Effectively communicated value propositions, addressed inquiries, and scheduled appointments with potential buyers. Maintained detailed call logs and CRM updates to track client interactions and sales progress.

Outbound Calling Lead Qualification CRM Software Sales Presentations Communication Market Research

Customer Care & Technical Support Representative

Vodafone UK

Sep 2019 - Sep 2020 (1 year)

Assisted clients with inquiries, billing issues, and account management, ensuring a high level of service. Monitored internet connectivity issues, guided users through troubleshooting steps, and resolved complex network and service problems. Maintained accurate documentation of customer cases and technical procedures to streamline operations and enhance service consistency.

Customer Service Technical Support Troubleshooting CRM Documentation Problem Solving Communication

Sales Associate / Store Manager

Rite Aid

May 2017 - May 2018 (1 year)

Drove revenue growth through direct sales efforts and strategic outbound calls, actively engaging prospective customers and promoting key product offerings. Managed point-of-sale operations efficiently while overseeing inventory control and maintaining a well-organized sales floor. Delivered exceptional customer service by promptly addressing concerns and inquiries, fostering customer loyalty and

Sales Management Point of Sale Customer Service Upselling Team Leadership

Sales Associate, Barista

Dunkin' Donuts

Jan 2017 - Feb 2018 (1 year 1 month)

Prepared and served coffee and food items efficiently in a high-paced environment, ensuring excellent customer service. Maintained cleanliness and organization of the work area. Handled transactions and assisted with product upselling to enhance daily sales.

Barista Skills Customer Service Upselling Inventory Management