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mohammed krayme

@mohammedkrayme

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Informatics engineer with expertise in IT operations and support.

Syrian Arab Republic

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What I'm looking for

I seek a company that values growth and offers opportunities to prove my skills.

My name is Mohammed Adnan Krayme, and I am an Informatics Engineer with a strong background in IT operations and support. I hold a B.Sc. in Informatics Engineering and an Executive MBA, complemented by a Master in Web Sciences. My academic journey has equipped me with a solid foundation in networking, operating systems, and the application of artificial intelligence in banking.

Throughout my career, I have gained extensive experience in technical support, sales engineering, and IT operations. Currently, I serve as a Senior Core Banking Application Support and IT Operation Administrator at Ahli Trust Bank. My projects have focused on enhancing network security and improving operational efficiency through innovative solutions. I am passionate about leveraging technology to drive business success and am always eager to learn and grow in my field.

Experience

Work history, roles, and key accomplishments

Current

IT Service Desk Representative

Current

Ahli Trust Bank (Audi Bank Syria)

Oct 2018 - Present (6 years 8 months)

Responsible for providing technical support and assistance to bank employees, ensuring smooth operation of IT services and applications. Involved in troubleshooting and resolving IT issues related to core banking applications.

IT Support Core Banking Troubleshooting Customer Service Microsoft Office SQL Server Network Administration Communication Skills Team Collaboration

Technical Supervisor

Space for Technology & Investment

Jan 2017 - Jan 2018 (1 year)

Oversaw technical operations and supervised a team to ensure the successful implementation of technology solutions. Provided guidance and support in technical projects.

Team Leadership Technical Support Project Management Networking Communication Skills Problem Solving Customer Service

Sales Engineer

ITOS Company

Jan 2016 - Jan 2017 (1 year)

Engaged in sales activities for IT products and services, providing technical expertise to clients and assisting in the development of sales strategies.

Sales Strategy Technical Sales Customer Relationship Management Networking Communication Skills Product Knowledge

Technical Support

Self Employed

Jul 2012 - Jan 2016 (3 years 6 months)

Provided individual technical support services, assisting clients with IT-related issues and ensuring customer satisfaction through effective problem resolution.

Technical Support Customer Service Troubleshooting Networking Communication Skills Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Syrian Virtual University

Master, Web Sciences

2023 - 2023

Activities and societies: Master's Project: Applying Cyber Threat Intelligence to Enhance the Security of Industrial IoT.

Master in Web Sciences.

Higher Institute of Business Administration

Executive Master of Business Administration, Business Administration

2020 - 2020

Activities and societies: Master's Project: The Impact of Applying IBM Artificial Intelligence Services to Improve the Banking Performance.

Executive Master of Business Administration with a focus on Operations.

Arab International University

Bachelor of Science, Informatics Engineering

2016 - 2016

Activities and societies: Junior Project: Studying & Designing LAN for the new ICE Faculty building of AIU; Senior Project: Evaluation the Effect of Using Firewall on Networks Behaviours.

B.Sc. in Informatics Engineering with a focus on Networking & Operating Systems.