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Mohammed Hussain

@mohammedhussain

Message

Senior Customer Success Manager driving client retention, adoption, and strategic growth.

United States

Message

What I'm looking for

I seek a strategic customer-success leadership role where I can drive adoption, retention, and revenue growth while mentoring teams and leveraging CRM and analytics.

I am a customer-centric Senior Customer Success Manager with over 10 years' experience partnering with Fortune 500 clients across healthcare, pharmaceutical, finance, and government sectors to drive satisfaction, retention, and expansion.

At FirstEnergy I acted as a primary advocate and strategic advisor for enterprise clients, developed and executed customer success plans that increased program adoption by 15%, led contract negotiations exceeding $10 million, and mentored junior account managers to improve team performance by 20%.

I leverage CRM platforms (SAP CRM, Microsoft Dynamics, Salesforce), data analysis and reporting tools (Excel, Power BI), and cross-functional leadership to deliver measurable business outcomes, optimize customer journeys, and ensure projects meet milestones, budget, and stakeholder expectations.

Experience

Work history, roles, and key accomplishments

Current

Senior Account Manager

Current

FirstEnergy

May 2015 - Present (10 years 9 months)

Acted as strategic advisor for enterprise clients, driving a 15% increase in program adoption and leading contract negotiations exceeding $10M while improving customer satisfaction and retention.

Customer Success Account Management Contract Negotiation Salesforce Microsoft Dynamics

Senior Radiology Administrative Assistant

Atlantic Health

Nov 2003 - May 2015 (11 years 6 months)

Managed patient communications and scheduling to improve throughput by 25%, standardized processes, and trained new staff to enhance departmental efficiency and compliance.