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Mohammed Hussain

@mohammedhussain

Senior Customer Success Manager driving client retention, adoption, and strategic growth.

United States
Message

What I'm looking for

I seek a strategic customer-success leadership role where I can drive adoption, retention, and revenue growth while mentoring teams and leveraging CRM and analytics.

I am a customer-centric Senior Customer Success Manager with over 10 years' experience partnering with Fortune 500 clients across healthcare, pharmaceutical, finance, and government sectors to drive satisfaction, retention, and expansion.

At FirstEnergy I acted as a primary advocate and strategic advisor for enterprise clients, developed and executed customer success plans that increased program adoption by 15%, led contract negotiations exceeding $10 million, and mentored junior account managers to improve team performance by 20%.

I leverage CRM platforms (SAP CRM, Microsoft Dynamics, Salesforce), data analysis and reporting tools (Excel, Power BI), and cross-functional leadership to deliver measurable business outcomes, optimize customer journeys, and ensure projects meet milestones, budget, and stakeholder expectations.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Felician College logoFC

Felician College

Bachelor of Applied Science, Business Administration

Bachelor of Applied Science in Business Administration focused on core business principles and administrative practices.

Tech stack

Software and tools used professionally

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Mohammed Hussain - Senior Account Manager - FirstEnergy | Himalayas