Mohammed Asnan Rafiq
@mohammedasnanrafiq
Technical consultant with 6+ years in TMS/WMS implementation, support, and client-facing solutions.
United KingdomWhat I'm looking for
I am a Technical Consultant with over six years' experience in Tier 1 and Tier 2 technical support, specialising in Transport and Warehouse Management Systems (TMS/WMS). I have led software implementations, configured system builds, trained new clients, and acted as the primary client contact through go-lives.
In my current role I provide L2 technical support for Vigo products, manage multiple client projects under tight deadlines, resolve escalated technical and database issues (PostgreSQL/SQL), and oversee L1/L2 support workflows. I have a track record of improving customer workflows, identifying upsell opportunities, and delivering effective training to both new and existing users.
I bring strong client-care communication, leadership, and time-management skills, fluency in English and Mirpuri Potwari, and a results-driven focus in demanding, client-facing environments.
Experience
Work history, roles, and key accomplishments
Implementation Consultant
Vigo
Jun 2025 - Present (1 year)
Train and onboard clients on the Transport Management System and Customer Portal, configure system builds and manage multiple client projects to meet tight Go-Live deadlines while serving as primary client contact.
L2 Technical Support Engineer
Vigo
Jul 2021 - Present (4 years 11 months)
Handle escalated L2 technical issues for Transport and Warehouse Management Systems, provide remote database support, oversee L1/L2 tickets, and identify upsell opportunities to improve customer workflows.
Access Group L2 Support Engineer
The Access Group
Nov 2020 - Jul 2021 (8 months)
Provided in-depth L2 support for Dimensions, restored and diagnosed SQL databases, guided customers through upgrades, and handled complex escalation tickets to ensure service continuity.
L1 Technical Support Engineer
The Access Group
Jun 2019 - Nov 2020 (1 year 5 months)
Resolved customer queries for Access products, managed calls and online tickets via Salesforce, and built strong customer relationships through effective communication and problem solving.
Education
Degrees, certifications, and relevant coursework
University of Wolverhampton
Bachelor of Science (Hons), Computing
2015 - 2018
Grade: 2:2
Completed a BSc (Hons) in Computing with a 2:2 classification, covering core computing topics and practical IT skills.
Walsall College
National BTEC (IT), Networking and Systems Support
2011 - 2015
Grade: Merit Pass Pass
Completed a National BTEC in IT focused on networking and systems support, achieving Merit, Pass, Pass.
Blue Coat Comprehensive School
Secondary School Certificate, Secondary Education
2006 - 2011
Secondary education completed through 2011 with a general secondary curriculum.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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