Hany Nasralla
@hanynasralla
Technical support specialist with extensive project management experience.
EgyptWhat I'm looking for
With over a decade of experience in technical support and project management, I have honed my skills in evaluating AI models, managing diverse teams, and ensuring high-quality service delivery. My journey began in the contact center industry, where I developed a strong foundation in customer service and technical troubleshooting.
As a Freelance AI Trainer, I focus on data annotation and quality evaluation, ensuring that AI models perform effectively in real-world scenarios. My previous role as a Project Manager at Euro-Com International allowed me to lead complex projects, manage resources efficiently, and maintain strong client relationships. I am passionate about leveraging technology to enhance productivity and improve service quality.
Experience
Work history, roles, and key accomplishments
Freelance AI Trainer
Welocalize, Appen and Outlier
Currently evaluating AI model performance on datasets, performing data annotation and labeling for supervised learning, and assessing the factual accuracy of AI-generated Arabic text. Additionally, involved in ads quality rating to enhance Google advertisements and landing page evaluations.
Project Manager
Euro-Com International
Jan 2011 - Dec 2020 (9 years 11 months)
Managed projects by developing detailed plans, coordinating teams, and ensuring quality assurance in translations. Acted as the main client contact, overseeing budgets and resource allocation while implementing project management tools for tracking.
Technical Support
Teleperformance
Jan 2007 - Dec 2010 (3 years 11 months)
Provided technical support for Samsung mobile devices, diagnosing hardware and software issues, managing support tickets, and ensuring customer satisfaction through effective communication and problem resolution.
Senior Contact Center Agent
Raya
Jan 2004 - Jan 2008 (4 years)
Handled customer inquiries through calls and emails, providing technical assistance and documenting interactions. Ensured adherence to call quality standards and contributed to the knowledge base for future reference.
Education
Degrees, certifications, and relevant coursework
CUCairo University
Bachelor of Arts, Arts
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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