Mohammed Asad Ansari

At HCL Technologies supporting Ericsson, I lead application operations and production support for global telecom data and analytics platforms across AWS and Azure. I monitor critical applications, cloud services, ETL pipelines, and batch workloads while coordinating service restoration during incidents.

I've built Python utilities for health checks, reporting, validation, and routine support work, reducing manual intervention. I also create runbooks, SOPs, knowledge articles, and recovery procedures that help teams resolve issues faster.

Previously, I supported claims applications for SBI General Insurance, handling SQL reporting automation, database health checks, query analysis, and performance tuning across Sybase and Oracle. For Nomura Holdings, I provided 24/7 operations support, managed P1/P2 incidents, and monitored batch processing with Autosys, Informatica, and Unix scripts.

Across telecom, banking, insurance, and manufacturing, I bring 12+ years of L1/L2/L3 support, ITIL operations, RCA, and continuous improvement experience to business-critical systems with strict SLA and availability requirements.