Sahil Deshkar
@sahildeshkar
Production Support Engineer at HCL Technology, resolving 3,000+ production incidents while maintaining >95% SLA compliance.
IndiaWhat I'm looking for
At HCL Technology, I manage data platform and cloud operations for enterprise financial datasets, orchestrating ingestion pipelines with AWS S3, AWS Batch, and Control-M.
I troubleshoot Databricks clusters, notebooks, and PySpark workflows, and tune Snowflake queries to monitor Inbound Data Hub loads and validate ledger balances.
In production support, I resolved 3,000+ incidents while maintaining >95% SLA compliance. I also conducted root cause analysis and implemented preventative alerting and automated job reruns.
I built projects including a Databricks ETL/ELT pipeline simulation and a GitHub Actions CI/CD pipeline with security linting. I'm transitioning my production-support experience toward Data and DevOps Engineering.
Experience
Work history, roles, and key accomplishments
Production Support Engineer (Data & Infrastructure)
HCL Technology
Jan 2023 - Present (3 years 9 months)
Managed automated data ingestion pipelines using AWS S3, AWS Batch, and Control-M, and resolved 3,000+ production incidents with >95% SLA compliance for financial platforms.
Support Associate
Lifetime Software Pvt Ltd
Jun 2021 - Aug 2022 (1 year 2 months)
Handled customer data structures, reporting frameworks, and data validation using MS Excel.
Education
Degrees, certifications, and relevant coursework
Amity University
Bachelor of Computer Applications, Computer Applications
Bachelor of Computer Applications (BCA) from Amity University through the Work Integrated Learning Program (HCLTech TechBee).
Ambedkar College
Higher Secondary (12th Science), Science
Higher Secondary education in Science (PCMB) from Ambedkar College.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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