Mohammad Waseem
@mohammadwaseem
M365 Modern Workplace & Security Specialist with 17+ years of experience.
IndiaWhat I'm looking for
I am a passionate M365 Modern Workplace & Security Specialist with over 17 years of experience in IT. My expertise lies in designing, securing, and optimizing enterprise M365 environments, focusing on M365 migrations, Zero Trust security, and cloud governance. I have a strong background in consulting, architecture, training, and troubleshooting, which allows me to drive business transformation through technology.
In my current role as a Support Escalation Engineer at Microsoft, I provide consulting and architectural guidance for Microsoft 365 solutions. I have successfully led the migration of over 50,000 mailboxes to Exchange Online, enhancing cloud adoption and security. My commitment to excellence has been recognized through various awards, including the Ace Award and Pulse Awards, highlighting my dedication to technical expertise and customer success.
Experience
Work history, roles, and key accomplishments
Support Escalation Engineer
Microsoft
Aug 2016 - Jul 2024 (7 years 11 months)
Provided consulting and architectural guidance for Microsoft 365 Modern Workplace, Security, and Compliance solutions. Led the migration of over 50,000 mailboxes to Exchange Online and developed PowerShell automation, enhancing security and reducing manual effort by 40%. Delivered technical workshops and managed teams of engineers.
Technical Engineer
Emirates
Apr 2015 - Jun 2016 (1 year 2 months)
Provided technical consulting and support for Exchange Online and Identity Access Management. Successfully migrated mailboxes from on-premises Exchange to Exchange Online and resolved ADFS and AAD Connect issues.
Support Engineer
Convergys
Jun 2013 - Jan 2015 (1 year 7 months)
Provided solutions to Office 365 administrators on various technical issues, enhancing user experience and operational efficiency.
Sr. Process Executive (SME)
IBM
Nov 2011 - Jun 2013 (1 year 7 months)
Managed and resolved internet connectivity and telecom issues for major service providers, ensuring high levels of service availability.
Sr. Process Executive
Infosys
Nov 2007 - Nov 2011 (3 years 11 months)
Resolved and monitored telecom network issues, contributing to improved service delivery and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Bachelor of Science
Bachelor of Science, Computer Science
2005 - 2006
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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