Nandeep Kadam

- Architect email security defenses using Abnormal Security and Microsoft Defender for Office 365, proactively blocking malicious links, spam, ransomware, and AI-driven phishing attacks.
- Enforce domain authentication (SPF, DKIM, DMARC) to safeguard domain reputation and ensure reliable email deliverability.
- Lead incident response investigations into user-reported phishing and inbox takeover

- Designed and implemented Conditional Access (CA) policies across the customer tenant, strengthening identity security posture by enforcing risk-based access controls, MFA requirements, and device compliance checks.
- Led tenant design and administration of Microsoft 365 platforms (Exchange Online, SharePoint, Teams, OneDrive), ensuring secure, scalable, and compliant operations for 30,000+ glob

- Directed advanced administration of Exchange Online and Teams - mailbox management, mail flow, connectors, transport rules, retention policies, and Teams calling/policies - improving collaboration efficiency by 25%.
- Managed enterprise-wide Message Retention Management (MRM) and retention label governance across mailboxes for consistent compliance enforcement at scale.
- Resolved complex Team

- Acted as primary technical face of Microsoft 365 for enterprise clients, owning end-to-end Exchange Online and Teams architecture and security.
- Designed Exchange Online mail flow architecture (transport rules, connectors, hybrid routing), improving reliability by 30% and ensuring 99.9% uptime.
- Governed Message Retention Management (MRM) and retention labels/tags (Delete, Retention, Persona

- Specialized in Microsoft Exchange Online security and compliance troubleshooting, resolving complex email security escalations under minimal supervision.
- Configured and troubleshot Message Retention Management (MRM) policies, retention tags, and retention labels (Delete, Retain, Permanent retention tags) to enforce data lifecycle compliance.
- Conducted eDiscovery searches, Content Search, a

Technical Support for Azure, Exchange, Teams Microsoft Process

Worked as Manager at Self-employed.

Providing Desired Customer Experience to all 2Degrees customers and New-Zealander’s over the call by keeping company values at heart.
Provide Customer Service and Technical Support to 2degrees Business Customers, and MVNO customers, while demonstrating a high level of company product and services knowledge.
Manage inbound high complexity technical calls and offering technical support for products

Minimizing Loss of company from all aspects

Responsible for purchase of computer hardware and software requirement of company.
Responsible for maintaining smooth functionality of the entire IT functions of company.
Responsible to track and document changes for functional and business specifications; write detailed universally understood procedures for permanent records and for use in trainings.
Understanding and Analyzing existing business

Working as a senior agent for EarthLink, by giving the customer WOW customer experience, Primary responsibility - provide level II tech support, Minimize churn rate.
Process orders, explain product benefits and features, and respond to inquiries. Document in detail the whole procedure. Resolve issues, create trouble tickets or work orders, dispatch to the appropriate area for resolution.
Handle ca

Sales of Diamonds and Diamonds Studded Jewelry

Managing Cyber Cafe Customers

Worked as System Administrator at Systems and Solutions.

Issued Sep 2026

Issued May 2026 · Expires May 2027

Issued May 2026 · Expires May 2027

Issued Jun 2026

Issued Apr 2022 · Expired Apr 2023

Issued Apr 2022 · Expired Apr 2023

Issued Feb 2020

Issued Aug 2018

First Class Graduate