Manish Singh

Served as trusted technical advisor and architect for Microsoft Premier enterprise customers, designing and delivering complex Microsoft 365 and Exchange Hybrid solutions for large-scale environments and reducing MTTR by 35%.

Led Microsoft 365 transformation for a major US financial services client, architecting hybrid Exchange, Teams, SharePoint and security frameworks for tens of thousands of users and delivering $150K in license savings across engagements.

Architected a greenfield Microsoft 365 deployment for a UK energy client (10,000+ users), implementing Intune, Windows Autopilot, Teams and governance to enable modern workplace transformation.

Provided Tier-3 premier-level support and consulting to Microsoft's enterprise customers for Office 365, resolving complex incidents and contributing to best-practice documentation.

Delivered Microsoft 365 engineering across EMEA and US, executing tenant-to-tenant migrations and Exchange hybrid deployments while ensuring consistent security baselines and best practices.

Executed and managed 50+ large-scale Office 365 migrations for premier customers, architected hybrid Exchange environments and developed PowerShell automation reducing admin overhead by 40%.

Led technical support team for Windows customers, developed training programs and documentation, and improved resolution processes to enhance customer experience.

Provided technical support for HP Smart Friend customers covering hardware, software and networking issues with high customer satisfaction and contributed to the knowledge base.

Managed desktop infrastructure, Active Directory and network services, providing day-to-day IT support and operating system deployment for the organization.

Grade: 80.96%

Diploma in Computer Technology with an aggregate of 80.96% from an AICTE-approved, MSBTE-affiliated polytechnic.

Grade: 87.73%

High School Certificate (SSC) with 87.73% from the Maharashtra Board.