Mohammadreza Maftahi

I’m a Customer Support and Operations professional with over 6 years of experience in customer service, contact center operations, quality assurance, and account management. I’m known for improving customer satisfaction, optimizing support workflows, and enhancing operational efficiency through data-driven decision making.

In my Account Manager role at Nobitex, I manage relationships with high-value customers and key accounts. I provide personalized support and consultation on platform services, handle onboarding and account verification, and partner with Operations, Product, Compliance, and Support to resolve customer issues. I also drive retention through proactive communication and follow-up, while gathering customer feedback and turning it into actionable insights for internal teams.

Previously, as a Quality Assurance Specialist at SefirAbi Contact Center, I evaluated customer interactions against QA standards and built and maintained call evaluation scorecards. I delivered structured feedback and coaching recommendations, created analytical reports on service quality and operational performance, and worked with training teams to raise customer service standards. I consistently identified process improvement opportunities through call analysis to strengthen both agent performance and customer experience.