Goli Sargeran

Designed and implemented a full sales pipeline using Didar CRM, significantly increasing team efficiency by analyzing customer drop-off points. Developed enterprise service packages and customer loyalty programs, while also drafting contact scripts and performance evaluation frameworks.

Led cross-functional teams across content, design, reception, and support, achieving full space occupancy four months ahead of schedule. Organized 63 educational workshops on business, AI, and personal development, and executed PR campaigns to secure partnerships.

Established administrative frameworks for scheduling, booking, and documentation, and managed onboarding and team coordination. Presented the organization to internal and external stakeholders, and coordinated educational collaborations with local startup schools.

Managed dissatisfied customer cases and dramatically improved retention rates. Designed B2B service offerings and managed enterprise client relations, collaborating with marketing to deliver data-driven notification campaigns.

Led the Wedding Planner project from ideation to MVP delivery, overseeing lead generation, client follow-up, and payment reconciliation. Supported campaigns for various brands and managed presence at industry events.

Trained in Employer Branding, KPI setting, OKR frameworks, EVP, and compensation strategies. Applied creative HR practices in real-world simulations.

Studied Psychology at Imam Reza International University. Completed the program between 2019 and 2022.