Open to opportunities

Goli Sargeran

@golisargeran

Message

Sales Operations Manager with expertise in CRM and team leadership.

Iran

Message

What I'm looking for

I am looking for a challenging role in a dynamic environment that fosters innovation and growth.

I am a professional Sales Operations Manager with a strong background in CRM, team leadership, and campaign strategy. My experience includes designing and implementing sales pipelines, analyzing customer behavior, and optimizing operational processes. I thrive in fast-paced environments where innovation and collaboration are key.

Throughout my career, I have successfully led cross-functional teams, organized educational workshops, and developed customer loyalty programs. My ability to communicate effectively with stakeholders and make data-informed decisions has consistently driven results and improved team efficiency. I am passionate about contributing to the growth of startups and established organizations alike.

Experience

Work history, roles, and key accomplishments

Current

CRM Manager

Current

Sepidparvaz Toos

May 2024 - Present (1 year 3 months)

Designed and implemented a full sales pipeline using Didar CRM, significantly increasing team efficiency by analyzing customer drop-off points. Developed enterprise service packages and customer loyalty programs, while also drafting contact scripts and performance evaluation frameworks.

CRM Sales Pipeline Customer Segmentation Loyalty Programs

Coworking Space Manager

Mediarise (Khabar Fori Holding)

Sep 2023 - Feb 2024 (5 months)

Led cross-functional teams across content, design, reception, and support, achieving full space occupancy four months ahead of schedule. Organized 63 educational workshops on business, AI, and personal development, and executed PR campaigns to secure partnerships.

Team Leadership Event Management Partnership Development Space Management

Executive Assistant

Nitech Creative Hub

Apr 2023 - Sep 2023 (5 months)

Established administrative frameworks for scheduling, booking, and documentation, and managed onboarding and team coordination. Presented the organization to internal and external stakeholders, and coordinated educational collaborations with local startup schools.

Team Coordination Stakeholder Management Onboarding

CRM Specialist

Impo App (Taak Holding)

Sep 2022 - Apr 2023 (7 months)

Managed dissatisfied customer cases and dramatically improved retention rates. Designed B2B service offerings and managed enterprise client relations, collaborating with marketing to deliver data-driven notification campaigns.

Customer Retention B2B Sales Client Relations CRM

R&D & Market Development

Mammut (Kava Honar Khalagh Holding)

Oct 2021 - Oct 2022 (1 year)

Led the Wedding Planner project from ideation to MVP delivery, overseeing lead generation, client follow-up, and payment reconciliation. Supported campaigns for various brands and managed presence at industry events.

Project Management Lead Generation Event Management