Erfan Rouzban
@erfanrouzban
I am a customer support specialist delivering accurate, adaptable remote assistance.
What I'm looking for
I am a motivated and hardworking customer support specialist who delivers accurate, adaptable remote assistance and strong communication in fast-paced environments.
I have supported customers and sales at a refrigerator parts company, assisted in a goldsmith workshop, and provided remote customer support via chat and email for international clients, handling scheduling, follow-ups, order coordination and basic inventory support.
I bring persistence, attention to detail, and a fast-learning mindset, with fluency in English and experience using Microsoft Office as well as CRM tools such as HubSpot and Apollo.
I thrive in collaborative remote teams, am dedicated to achieving team goals, and am eager to grow within international opportunities where I can contribute reliably and continue learning.
Experience
Work history, roles, and key accomplishments
Sales Assistant
Refrigerator Parts Company
Supported customer inquiries and assisted sales of refrigerator parts; coordinated orders and maintained basic inventory to improve order accuracy and customer satisfaction.
Freelance Customer Support
Freelance
Provided remote customer support via chat and email for international clients, managing scheduling, follow-ups, and inquiries while rapidly adopting new tools and processes.
Jewelry Apprentice
Jewelry Workshop
Assisted in workshop operations and basic goldsmith tasks, developing high attention to detail, patience, and precision in craftsmanship.
Education
Degrees, certifications, and relevant coursework
High School Diploma
High School Diploma, Secondary Education
Completed High School diploma in Tehran, Iran.
Availability
Location
Authorized to work in
Job categories
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