Open to opportunities

Robab Shirzadeh

@robabshirzadeh

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CRM specialist and data-driven analyst improving retention and reporting.

Iran

Message

What I'm looking for

I seek data-oriented roles combining CRM strategy and analytics, with collaboration-driven culture, growth opportunities, and scope to build automated reporting and retention programs.

I am a CRM specialist with over eight years of experience blending customer-relationship strategy with data-driven decision making to boost retention and engagement.

I have led CRM strategy, content management, and multi-channel campaigns while collaborating closely with sales, marketing, and advertising teams to align initiatives with customer insights.

Technically, I build dashboards and automated reports in Power BI, work with SQL and Python, and apply analytical methods learned through a Data Science course at Sharif University’s Academic Jihad Institute.

I am results-oriented, detail-focused, and eager to contribute to data-oriented roles where I can apply CRM expertise and analytical skills to drive customer loyalty and business growth.

Experience

Work history, roles, and key accomplishments

Current

CRM Specialist & Content Manager

Current

Bentati Trading Company

Apr 2016 - Present (9 years 6 months)

Managed CRM strategies and multi-channel campaigns to improve customer retention and satisfaction; automated reporting with Power BI and led content strategy that increased site engagement and loyalty.

Microsoft Dynamics CRM Power BI SQL Customer Segmentation Campaign Planning A B Testing Dashboarding Cross Functional Collaboration

Sales Expert

Yaran Yadman Sanat Co.

Jun 2012 - Apr 2014 (1 year 10 months)

Managed residential unit sales including client communication, documentation, after-sales service, and participated in advertising initiatives to drive transactions.

Sales & Management Client Relations Documentation Negotiation