Open to opportunities

Pourya Ahmadi Jalaldehi

@pouryaahmadijalaldeh

Message

Experienced crypto and finance professional specializing in customer support and analysis.

Iran

Message

What I'm looking for

I seek a role in fintech/Web3 where I can apply bilingual support, market analysis, and business development skills in a collaborative, growth-focused team.

I am an experienced professional with 6+ years in the cryptocurrency and financial sectors, delivering bilingual (Persian/English) customer support, community management, business development, and market analysis.

I have supported leading global exchanges and local firms across trading, KYC, wallets, and blockchain operations, handling high-volume events and contributing product feedback to technical teams.

My background includes financial analysis and project investment support, feasibility studies, and negotiation with domestic and international partners, backed by technical training in Python and algorithm basics.

I bring analytical rigor, cross-cultural communication, and a structured approach to fast-paced fintech and Web3 environments, with strong English proficiency (IELTS 7) for effective global collaboration.

Experience

Work history, roles, and key accomplishments

Current

Financial Advisor

Current

Freelance

Jan 2019 - Present (6 years 8 months)

Provide tailored cryptocurrency investment advice and conduct technical and fundamental market analysis to guide client decision-making.

Investment Advisory Fundamental analysis Market Research

Customer Support Specialist

KCEX

Feb 2025 - Jul 2025 (5 months)

Provided bilingual Persian/English support for account access, trading, deposits and withdrawals, managed high-volume live chat during peak events, and reported bugs to tech teams to improve product reliability.

Customer Support Live Chat KYC Issue Tracking Compliance Ticketing

Assistant Financial Manager

Talaye Samin Iranian Co.

Jul 2021 - Feb 2025 (3 years 7 months)

Supported financial planning and evaluation of investment projects, conducted feasibility studies and risk assessments, and collaborated with project teams to monitor budgets and financial performance.

Financial Analysis feasibility studies Risk Assessment Negotiation Market Analysis

Business Development Associate

Leading Global Cryptocurrency Exchange

Aug 2024 - Jan 2025 (5 months)

Assisted the Regional Business Development Manager in building partner and user channels in Iran, contributed to regional growth initiatives and provided structured feedback to optimize local services.

Business Development Partnership Building Market Expansion Regional Growth

Community Manager

Bittestan Crypto Exchange

Jan 2020 - Jun 2021 (1 year 5 months)

Managed Telegram communities and handled live chat and ticket inquiries for trading and wallet issues, guided users through onboarding and KYC, and coordinated with marketing and tech teams to improve engagement.

Community Management Telegram Customer Support KYC Onboarding User Engagement Cross Functional Collaboration

Financial Analyst

Zeeva Creative Studio

Jan 2019 - Dec 2019 (11 months)

Analyzed cryptocurrency and stock markets to produce actionable investment insights and advised companies on financial planning and crypto-asset investments.

Market Analysis Cryptocurrency Research Financial Advisory Data Analysis Reporting