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PJ
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Pourya Ahmadi Jalaldehi

@pouryaahmadijalaldeh

Experienced crypto and finance professional specializing in customer support and analysis.

Iran
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What I'm looking for

I seek a role in fintech/Web3 where I can apply bilingual support, market analysis, and business development skills in a collaborative, growth-focused team.

I am an experienced professional with 6+ years in the cryptocurrency and financial sectors, delivering bilingual (Persian/English) customer support, community management, business development, and market analysis.

I have supported leading global exchanges and local firms across trading, KYC, wallets, and blockchain operations, handling high-volume events and contributing product feedback to technical teams.

My background includes financial analysis and project investment support, feasibility studies, and negotiation with domestic and international partners, backed by technical training in Python and algorithm basics.

I bring analytical rigor, cross-cultural communication, and a structured approach to fast-paced fintech and Web3 environments, with strong English proficiency (IELTS 7) for effective global collaboration.

Experience

Work history, roles, and key accomplishments

KC

Customer Support Specialist

KCEX

Feb 2025 - Jul 2025 (5 months)

Provided bilingual Persian/English support for account access, trading, deposits and withdrawals, managed high-volume live chat during peak events, and reported bugs to tech teams to improve product reliability.

LE

Business Development Associate

Leading Global Cryptocurrency Exchange

Aug 2024 - Jan 2025 (5 months)

Assisted the Regional Business Development Manager in building partner and user channels in Iran, contributed to regional growth initiatives and provided structured feedback to optimize local services.

Education

Degrees, certifications, and relevant coursework

TT

Tehran Institute of Technology

Certificate, Computer Science

2024 - 2024

Completed short courses in Basics of Algorithm and Flowchart and Python Programming in 2024.

Tehran University of Medical Sciences logoTS

Tehran University of Medical Sciences

Master of Occupational Health Engineering, Occupational Health Engineering

2019 - 2023

Completed a Master of Occupational Health Engineering program focused on occupational health principles and engineering controls from 2019 to 2023.

GS

Guilan University of Medical Sciences

Bachelor of Occupational Health Engineering, Occupational Health Engineering

2012 - 2016

Completed a Bachelor of Occupational Health Engineering program covering core occupational health and safety topics from 2012 to 2016.

Tech stack

Software and tools used professionally

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