Saba Shams
@sabashams
I handle high-volume customer support, client communication, and operational case coordination.
IranWhat I'm looking for
I've supported customers at Green Safe Iran by handling 200–300 daily messages while maintaining an average response time under 10 minutes. I track requests through resolution, coordinate escalations, and keep communication accurate, patient, and professional.
I've also conducted 30+ immigration consultations at Cactus Canada Immigration, converting approximately 2–3 applicants per month into signed contracts through follow-up. Across immigration and client operations roles, I coordinate documents, support case progress, and work closely with teams to meet client requirements.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Green Safe Iran
Apr 2024 - Nov 2025 (1 year 7 months)
Handled 200-300 customer messages daily across digital channels, maintaining under 10-minute response times. Tracked requests to resolution and coordinated escalations with relevant teams.
Education
Degrees, certifications, and relevant coursework
Islamic Azad University, Hamadan
Bachelor of Science, Computer Engineering
2019 - 2023
Pursued a Bachelor of Science in Computer Engineering with a focus on software.
Tech stack
Software and tools used professionally
Availability
Location
IranAuthorized to work in
Job categories
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