MNMahyar Naseri
@mahyarnaseri
Operations-driven virtual assistant and customer service manager.
IranWhat I'm looking for
I am an operations-driven virtual assistant and customer service manager with over three years supporting technical, operational, and customer-facing teams at EPL Group. I design and document scalable processes, lead small teams, and build workflow automations with Make and Zapier to increase consistency and reduce manual work.
I handle escalations and complex customer cases with professionalism, collaborate with technical teams to streamline service delivery, and create agentic AI tools for internal operations and support. I bring advanced Google Workspace and Microsoft Office skills, C1-level English, strong problem-solving, and reliable remote-work practices.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
EPL Group
Jan 2021 - Present (5 years 1 month)
Manage customer service operations and lead a small team to improve workflow efficiency, build automation with Make and Zapier, and develop SOPs that increased operational consistency and reduced manual workload.
Education
Degrees, certifications, and relevant coursework
Mahyar hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IranAuthorized to work in
Job categories
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