Open to opportunities

Mohammad MH Joy

@mohammadmhjoy

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Skilled IT practitioner with strong organizational and interpersonal skills.

United Kingdom

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What I'm looking for

I seek a role that values collaboration, offers growth opportunities, and allows me to utilize my skills in a supportive environment.

I am a skilled and adaptable IT practitioner with a strong foundation in administrative, organizational, and interpersonal skills. I thrive in collaborative team environments, effectively manage my workload, and possess the discernment to escalate issues when necessary. My reliability and proactive nature allow me to consistently take on additional responsibilities while demonstrating excellent time management and analytical abilities.

In my current role as a Student Recruitment and Support Advisor at The Open University, I provide complex information on distance learning courses and empower vulnerable students to make informed decisions about their education. My previous experience as a Claims Handler and International Student Ambassador has honed my communication skills and ability to build positive relationships, ensuring I deliver first-class customer service and support.

Experience

Work history, roles, and key accomplishments

Current

Student Recruitment and Support Advisor

Current

The Open University

May 2024 - Present (1 year)

Provided complex information on distance learning courses, entry requirements, fees, and financial support to UK and international students. Increased accessibility for vulnerable students by creating a positive environment, assessing suitability, and advising on appropriate study options. Utilized CRM systems to record student details while adhering to GDPR and delivering first-class customer ser

CRM Systems GDPR Customer Service

Claims Handler

Home Repair Network Limited

Jan 2024 - May 2024 (4 months)

Managed a portfolio of Home and Commercial Insurance Claims on a delegated authority basis, overseeing all phases of the insurance claim process for efficiency. Processed claims, handled inbound and outbound calls, and managed email and webchat communications promptly. Effectively escalated problems for swift resolution and utilized computer software for accurate data entry.

Insurance Claims Handling Computer Data Entry Communication Software Claims Handling

International Student Ambassador

The University of Nottingham

Oct 2022 - Sep 2023 (11 months)

Addressed student inquiries through various communication channels including email, chat, and Team calls. Fostered vibrant social media communities by managing groups and creating compelling content for blogs to amplify the institution's presence. Planned and executed webinars and promotional events, and conducted comprehensive campus tours for visitors.

Social Media Management Communication Email Communication Campus Tours

Research Assistance cum Translator

Carnegie Endowment for International Peace

Apr 2021 - Jul 2021 (3 months)

Collected and analyzed Bangladeshi newspaper articles and government documents related to Chinese Belt and Road Initiatives for a research project. Consulted with government officials and scholars through surveys and semi-structured interviews to understand Chinese influence in Bangladesh. Processed collected data using Microsoft Excel and Microsoft Forms, and delivered a preliminary report with r

Research Translation Interviewing Microsoft Excel Microsoft Forms Confidentiality

Education

Degrees, certifications, and relevant coursework

The University of Nottingham

Master of Arts, Asian and International Studies

Grade: Merit

Studied the relations between states, focusing on global justice, causes of war, intelligence, national security, and international human rights. Explored pressing topics including fake news, AI, climate change, and international political economy. Completed a dissertation on Contemporary China's Image in Developing Countries through news media analysis.

Independent University, Bangladesh

Bachelor of Social Science, Global Studies & Governance

Grade: Distinction

Activities and societies: Vice President, Global Gatekeepers Club (2020-2022): Advocated psychological counselling, hosted weekly sessions, and organized charity events. Successfully organized online and in-person events on the Rohingya crisis, Climate Change, Regional Integration, and Covid-19.

Focused on cross-border analysis of sustainable governance and development, interpreting global diversities to influence socio-cultural, politic-economic, interactive, and ecological policies. Developed 21st-century skills including multi-tasking, networking, and workplace fluidity, incorporating knowledge of Third/Fourth Industrial Revolutions.