Open to opportunities

Mohamed User

@mohameduser2

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Experienced team manager in the banking and finance sector.

Egypt

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What I'm looking for

I am looking for a challenging role that offers growth opportunities and values teamwork.

I am a seasoned professional with extensive experience in the banking and finance sector, currently serving as a Team Manager at Sharjah Islamic Bank. My role involves leading a dynamic team of personal finance sales representatives, where I focus on achieving sales targets and enhancing team performance through training and development. I pride myself on my ability to build strong customer relationships and ensure exceptional service delivery, which has been pivotal in driving revenue growth.

Throughout my career, I have held various positions, including Senior Relationship Officer and Senior Islamic Finance Executive, where I successfully managed high-profile client accounts and developed effective sales strategies. My commitment to compliance and risk management has helped maintain the bank's reputation while maximizing customer satisfaction. I am continuously seeking opportunities to leverage my skills in a high-level position within the banking sector or any financial organization.

Experience

Work history, roles, and key accomplishments

Current

Team Manager

Current

Sharjah Islamic Bank

Dec 2018 - Present (6 years 6 months)

Leading and motivating a team of personal finance sales representatives to achieve sales targets. Responsible for performance monitoring, training, and developing team members. Collaborates with senior management to develop sales strategies and ensures compliance with banking regulations.

Team Management Sales Strategy Development Performance Monitoring Customer Relationship Management Training And Development Cross Selling Market Intelligence

Senior Relationship Officer

Attijari Al Islami

Jul 2017 - Sep 2018 (1 year 2 months)

Engaged with customers to promote Islamic banking products and services. Achieved monthly targets and maintained relationships with high-profile clients. Handled complaints and ensured confidentiality of accounts.

Customer Engagement Relationship Management Complaint Handling Confidentiality Islamic Banking Products Customer Service

Senior Islamic Finance Executive

Abu Dhabi Islamic Bank

Feb 2015 - May 2017 (2 years 3 months)

Promoted personal finance products and achieved monthly targets. Trained new team members and executed Murabhaha cases. Ensured team commitment and tracked performance.

Islamic Finance Murabhaha Execution Customer Engagement Performance Tracking Sales Strategy Customer Service

Senior Sales Supervisor

Alsa Life Style

Aug 2014 - Jan 2015 (5 months)

Improved daily sales and maintained collective monthly targets. Provided excellent customer service and managed inventory.

Customer Service Inventory Management Team Collaboration Communication Skills

Customer Service and Sales Representative

TE Data ADSL

Jan 2012 - May 2014 (2 years 4 months)

Interacted with customers to provide information and resolve inquiries. Delivered qualitative services and helped attract a solid customer base.

Problem Solving Service Delivery Communication Skills Sales Support

Customer Service Representative

Commercial International Bank

Mar 2010 - Dec 2011 (1 year 9 months)

Provided information about bank products and services. Achieved branch targets and managed customer complaints while ensuring confidentiality.

Customer Service Product Knowledge Confidentiality Relationship Building

Senior Cashier and Sales Representative

On The Run Convenience Store

Mar 2007 - Jul 2009 (2 years 4 months)

Managed cash transactions and provided sales support. Ensured customer satisfaction through effective service.

Cash Management Sales Support Customer Service Inventory Management

Education

Degrees, certifications, and relevant coursework

Alexandria University

Bachelor Degree of English Commerce, Accounting

2005 - 2009

Completed a Bachelor Degree in English Commerce with a major in Accounting, focusing on financial principles, accounting practices, and business communication.