Islam Sayed Ahmed
@islamsayedahmed
I build trusted banking relationships and exceed financial sales targets.
EgyptWhat I'm looking for
At Banque Misr, I manage personal banking clients across account opening, loan applications, product recommendations, and compliant premium-service upselling. I exceeded my Q1 2025 sales target by 115% while following CBE, AML, and KYC requirements.
I've also supported US homeowners at Freedom Mortgage, handling 60+ daily insurance and escrow interactions with 95%+ satisfaction and reducing case resolution time by 20%. Across Mashreq Bank and British American Tobacco, I recovered $150K+ in balances, helped reduce non-performing loans by 12%, and achieved 105% of annual sales targets through relationship-led service.
Experience
Work history, roles, and key accomplishments
Personal Banker / Customer Service Rep
Banque Misr
Jun 2024 - Present (2 years 2 months)
Manage day-to-day banking operations for personal banking clients, including account opening, loan applications, and product recommendations. Exceeded Q1 2025 sales target by 115% through proactive client outreach and needs-based product recommendations.
Provided end-to-end support to US homeowners on insurance-related inquiries, policy updates, and escrow account management. Managed 60+ inbound/outbound calls daily, maintaining 95%+ customer satisfaction scores and strict SLA adherence.
Collections Officer
Mashreq Bank
Jul 2022 - Jul 2023 (1 year)
Contacted 40+ clients daily regarding overdue payments, negotiating repayment plans and restructuring options to minimize delinquency. Recovered $150K+ in outstanding balances while preserving long-term client relationships through professional dispute resolution.
Built and managed relationships with 80+ retail clients, driving product distribution and shelf visibility across assigned territory. Achieved 105% of annual sales target through proactive client engagement and market trend analysis.
Education
Degrees, certifications, and relevant coursework
Helwan University
Bachelor of Business Administration, Business Administration
Grade: Upper Second Class Honours
Bachelor of Business Administration from the Faculty of Commerce, English Section, with Upper Second Class Honours.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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