Sara Shoeib

I am a Retail Banking and Wealth Management professional with over 18 years of progressive experience at HSBC Bank Egypt, recognized for results, customer focus, and compliance. I drive profitable business growth, enhance customer wealth, and consistently lead teams to meet ambitious sales and service goals.

As Sales & Service Manager in Cairo, I manage and control all branch operational and service matters, ensuring 100% compliance with bank policies and regulatory requirements. I maximize revenue through effective cross-selling of cards, loans, and wealth management solutions, while spearheading CRM by owning complex issues from first contact to final resolution.

I lead and mentor colleagues to strengthen service delivery and build a high-performance, customer-centric culture. I also mitigate risk by handling major incidents and customer complaints efficiently, keeping exposure low and adherence high—grounded in my broad retail banking product knowledge and strategic, operational leadership.