Mohamed Samra
@mohamedsamra1
Technical Support Specialist at Intelcia's Optimum account who maintained a 9.6/10 customer satisfaction score.
EgyptWhat I'm looking for
At CentroCDX, I coordinate patient appointments, verify insurance coverage, process referrals and authorizations, and maintain electronic patient records for the Borland Groover account.
Previously, at CentroCDX's SelectQuote account, I helped prospective customers understand health insurance options and supported them through the application process.
At Intelcia's Optimum account, I troubleshot internet, Wi-Fi, router, modem, cable TV, and telephone issues, and investigated billing questions. I maintained a 9.6/10 average customer satisfaction score over two years and was recognized as a top-performing agent for three consecutive months.
Earlier, I handled Tier 2 technical support for Teleperformance's AT&T account, resolving escalated connectivity and networking issues. I bring hands-on knowledge of Windows, Linux, networking, SQL, and Python, and I'm seeking full-time remote opportunities with international teams.
Experience
Work history, roles, and key accomplishments
Patient Support Specialist
CentroCDX
Dec 2025 - Present (11 months)
Coordinate patient appointments, verify insurance coverage, process referrals, and maintain electronic patient records while resolving inquiries and ensuring privacy compliance.
Health Insurance Sales Agent
CentroCDX
Apr 2024 - Nov 2025 (1 year 7 months)
Engaged customers to identify insurance needs, explained coverage options, processed applications, and met sales targets while supporting policyholders.
Technical & Billing Support Agent
Intelcia
Mar 2022 - Apr 2024 (2 years 1 month)
Diagnosed and resolved internet, Wi-Fi, and TV issues, handled billing disputes, and processed payments. Maintained a 9.6/10 CSAT and achieved top-performer status for three months.
Tier 2 Technical Support Agent
Teleperformance
Feb 2021 - Feb 2022 (1 year)
Resolved complex networking issues, managed escalated cases, configured equipment, and documented technical cases for AT&T customers.
Insurance Sales Agent
Outsourcing4U
Jul 2020 - Jan 2021 (6 months)
Conducted outbound sales calls to UK customers, prepared quotations, and followed up to convert leads into policyholders while meeting sales targets.
Education
Degrees, certifications, and relevant coursework
Helwan University
Bachelor of Computer Science, Computer Science
Grade: Good
Bachelor of Computer Science degree from Helwan University in Cairo, Egypt, with a graduation grade of Good.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Social media
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