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MM@mohamedsabryazabmost
Marketing and Business Development Manager with proven sales growth expertise.
EgyptI am a dedicated Marketing and Business Development Manager with a strong track record of driving sales and enhancing customer engagement. At PremiumFX LTD, I successfully arranged over a hundred marketing campaigns and tailored more than 1000 offers, resulting in a remarkable 30% sales increase over three consecutive years. My ability to build and lead a marketing team has significantly improved client acquisition by 50%, showcasing my commitment to delivering results.
With a background in account management and training, I have honed my skills in client relations and team development. My experience at Olymp Trade allowed me to retain over 650 clients by providing tailored advice and support in Forex trading. Additionally, my role as Head Trainer at Transcosmos Debrecen involved aligning training programs with company goals, ensuring that all team members were equipped to meet performance targets. I am passionate about fostering a collaborative work environment and leveraging innovative strategies to achieve business objectives.
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Work history, roles, and key accomplishments
PremiumFX LTD
Jan 2021 - Present (4 years 10 months)
Arranged over a hundred marketing campaigns and developed new methods for resource management. Built customer approaches, aligned with customer service, and set retention plans to minimize subscription loss, driving sales up by 30%.
Olymp Trade
Jan 2020 - Dec 2021 (1 year 11 months)
Answered queries from Elite clients about Forex trading and helped them manage accounts with basic risk management plans. Retained over 650 clients who had stopped trading and assisted management in prioritizing outbound calls.
Transcosmos Debrecen
Jan 2018 - Present (7 years 10 months)
Held continuous trainings throughout the year and prepared development trainings to meet all targets. Aligned with HR and Recruitment for hiring, and worked with workforce management to track attendance and schedule shifts for trainees.
Transcosmos Debrecen
Jan 2017 - Present (8 years 10 months)
Answered customers’ queries over the phone, chat, and tickets, booking flight tickets in a timely manner. Received and handled complex complaints efficiently.
Transcosmos Debrecen
Jan 2016 - Present (9 years 10 months)
Solved customers’ technical issues on security suite applications via chat, phone, and tickets. Prompted sales, provided discounts, and resolved billing issues on customer accounts.
Teleperformance Cairo
Jan 2015 - Present (10 years 10 months)
Answered customers’ queries over the phone and booked flight tickets through Global Distribution Systems (Amadeus, Sabre, Galileo). Processed outbound calls to resolve submitted tickets and compensated customers with coupons.
Teleperformance Cairo
Jan 2015 - Present (10 years 10 months)
Answered customers’ queries over the phone and booked trip packages through admin tools. Received and handled very complex complaints effectively.
Merlin IT Debrecen
Jan 2014 - Present (11 years 10 months)
Answered customers’ queries over the phone, chat, and tickets, booking flight tickets in a timely manner. Received and handled complex complaints efficiently.
Raya Call Center
Jan 2012 - Present (13 years 10 months)
Prompted sales for network projects over the phone and via email. Engaged with potential clients to secure new business opportunities.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Attended El-Horreya Language School, completing primary and secondary education. Developed strong foundational knowledge across various subjects, with an emphasis on language proficiency.
UDBachelor's Degree, Business Informatics
Completed a Bachelor's Degree in Business Informatics. Studied the integration of business processes with information technology, including data management, system analysis, and enterprise resource planning.
EgyptYou can contact Mohamed Sabry Azab and 90k+ other talented remote workers on Himalayas.
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