Open to opportunities

Khaled Youssef

@khaledyoussef

Message

Team-focused sales and operations manager driving performance, coaching, and customer excellence.

Egypt

Message

What I'm looking for

I am seeking a people-focused role where I can lead and develop teams, improve customer experience, and drive measurable sales and operational results.

I am a dynamic, results-driven team manager with progressive experience across frontline sales, training, and people leadership within telecommunications. I progressed from agent to trainer to team lead at AT&T and consistently deliver strong business mobility results.

I combine analytical insight with a people-first leadership style to cultivate talent, boost engagement, and sustain operational excellence. I have led onboarding programs, delivered product and sales training, and overseen daily operations to meet targets and customer experience goals.

My strengths include coaching, performance feedback, training facilitation, and sales operations, all grounded in clear communication and a focus on value-driven service that builds lasting customer relationships.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Sutherland

Jul 2025 - Present (4 months)

Lead a high-performing sales and service team, driving results through coaching, motivation, and accountability to meet targets and customer experience goals.

Team Leadership Coaching Performance Management Sales Operations Customer Experience KPI Tracking Cross Functional Collaboration

Learning & Development Trainer

Sutherland

Jan 2025 - Jul 2025 (6 months)

Delivered onboarding and product knowledge training for new hires on the AT&T program, facilitating soft skills, systems, and sales techniques across a two-month curriculum.

Training Delivery Onboarding Curriculum Design Soft Skills

Sales and Service Agent

Sutherland

Dec 2023 - Dec 2024 (1 year)

Delivered tailored solutions to meet customer needs while exceeding sales and satisfaction targets, building lasting relationships through clear communication and value-driven service.

Sales Customer Service Relationship Building Upselling CRM Problem Solving Communication

Sales Executive

NTA Housing

Sep 2021 - Sep 2022 (1 year)

Conducted outbound sales calls to U.S.-based companies at trade shows, selling travel and accommodation coordination for staff and securing client bookings.

Outbound Sales Cold Calling B2B Sales Negotiation Client Acquisition Travel Coordination Lead Generation

Customer Service Agent

Teleperformance

Jun 2019 - Aug 2021 (2 years 2 months)

Supported English-speaking customers with flight and accommodation bookings using Sabre and Amadeus GDS, ensuring accuracy and a seamless travel experience.

Customer Support Sabre Attention To Detail Multilingual Communication