Open to opportunities

Gehad Said

@gehadsaid

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I support customers and virtual operations across Spanish, English, and Arabic.

Egypt

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What I'm looking for

I'm looking for a virtual support or customer service role where I can manage communication, documentation, and administrative tasks while using my Spanish and English skills.

I've supported eDreams customers at Xceed in Cairo, handling flight bookings, changes, cancellations, and inquiries in Spanish.

I use Travelport and internal reservation systems to provide accurate solutions, while managing data entry, customer-account documentation, and email follow-ups. My work combines customer service with organized administrative support in fast-paced virtual environments.

I'm studying Hebrew Language and Literature and bring professional English and Spanish communication skills, alongside Arabic as my mother tongue.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Xceed

May 2026 - Aug 2026 (3 months)

Provided Spanish customer support for eDreams, assisting with flight bookings, changes, cancellations, and customer inquiries. Managed data entry, documented customer accounts, and handled email follow-ups with high accuracy using internal tools.

Microsoft Office Data Entry Customer Service Multitasking Problem Solving