Open to opportunities

Mohamed El kiky

@mohamedelkiky

Message

Dedicated computer science student with strong customer service skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while also providing opportunities for growth and learning in the tech industry.

I am a dedicated and hardworking individual currently completing my Honours degree in Computer Science at UWE. I pride myself on my strong work ethic and can-do attitude, which I believe will make me a valuable addition to any workforce. My experience as a Sales Representative at Dior and a Customer Service Agent at Boost Mobile has equipped me with excellent communication skills and the ability to build strong relationships with customers.

Throughout my career, I have consistently achieved and exceeded targets, demonstrating my commitment to providing outstanding customer service. I enjoy learning new skills and ways of working, and I am always eager to support my colleagues in achieving their goals. My problem-solving abilities and leadership qualities enable me to think on my feet and resolve issues effectively, fostering a positive work environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Boost Mobile

Dec 2022 - Present (2 years 6 months)

Assisted customers with inquiries related to products and services, ensuring a high level of satisfaction. Resolved customer complaints and issues promptly, escalating as necessary to ensure swift resolution.

Customer Service Product Knowledge Team Leadership

Sales Representative

Dior, Boots

Aug 2022 - Aug 2023 (1 year)

Provided personalized service to customers, effectively promoting Dior products and enhancing brand loyalty. Achieved and exceeded monthly targets by 15% through proactive engagement and product recommendations.

Customer Service Sales Product Demonstrations Visual Merchandising Conflict Resolution

Education

Degrees, certifications, and relevant coursework

University of the West of England

Honours degree, Computer Science

Currently completing an Honours degree in Computer Science, demonstrating strong academic performance in the second year of study. Possessing a solid foundation in computer science principles and programming languages.

Secondary Education in Egypt

Secondary Education, General Studies

Grade: GPA 3.7

Completed secondary education in Egypt, focusing on a strong academic curriculum. Studied core subjects including English, Maths, Science, Calculus, Biology, Chemistry, Physics, and Economics.