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Mohamed Alil Rahuman

@mohamedalilrahuman

IT Support Engineer at Pinetree supporting Windows, Microsoft 365, Fortinet FortiGate, and office networks in Sharjah.

United Arab Emirates
Message

At Pinetree, I provide day-to-day support for Windows desktops and laptops, Microsoft 365, and Outlook. I also support Windows Server and Active Directory tasks, including user accounts and permissions.

I configure and troubleshoot Fortinet FortiGate settings, VPNs, VLANs, and Wi-Fi access points. My work also includes ESET endpoint protection, backups, business email and cPanel hosting, and office systems such as CCTV, attendance systems, and PABX.

Experience

Work history, roles, and key accomplishments

PI
Current

IT Support Engineer

Pinetree

Jul 2023 - Present (3 years 3 months)

Provide day-to-day technical support for Windows, desktop/laptop, software and application issues. Troubleshoot Microsoft 365 and Outlook problems, support Windows Server and Active Directory, configure Fortinet FortiGate firewall, VPN, VLAN, routing, and LAN/WAN, and manage printers, scanners, and office peripherals.

Education

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Mohamed hasn't added their education

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Tech stack

Software and tools used professionally

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