Looking for a job

Kavish Amir

@kavishamir

IT Support Engineer at SmartData Information Technology LLC supporting 1,000 users across 350+ sites with Microsoft 365 and remote troubleshooting.

United Arab Emirates

Message

What I'm looking for

I'm seeking a fully remote IT Support Engineer, Microsoft 365 Support Engineer, Technical Support Specialist, or Systems Administrator role. I'm open to working remotely from Dubai or relocating to Pakistan for an eligible remote position.

At SmartData Information Technology LLC, I provide enterprise IT support for approximately 1,000 users across 350+ retail, warehouse, and office locations. I resolve endpoint, access, productivity, and connectivity incidents, and administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.

I also support Intune and Autopilot provisioning, troubleshoot remote connectivity, and work with Cisco Meraki and FortiGate networks. At IT Accurately Computers LLC, I delivered Windows desktop, Microsoft productivity suite, networking, printer, and hardware support.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer / Infrastructure Support Specialist

Current

SmartData Information Technology LLC

Oct 2023 - Present (3 years 1 month)

Provide enterprise IT support for approximately 1,000 users across 350+ distributed outlets and office/warehouse sites, resolving endpoint, access, productivity and connectivity incidents. Administer Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive and Entra ID user access; troubleshoot MFA and identity issues.

IT Support Specialist

IT Accurately Computers LLC

Apr 2023 - Oct 2023 (6 months)

Delivered Windows desktop, Microsoft productivity suite, networking, printer and hardware support; handled technical troubleshooting and vendor escalations.

Windows Microsoft Office Networking Printer Support Hardware Support Troubleshooting Vendor Management