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Mohamad Hodroj

@mohamadhodroj

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Technical Product Management leader with a decade of experience.

United States

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What I'm looking for

I am looking for a role that fosters innovation, values collaboration, and offers opportunities for professional growth.

Technical Product Management and Solutions Engineering leader with over a decade of experience driving innovation and revenue growth in IoT and SaaS platforms solutions. Expert at managing cross-functional teams and guiding strategic customer engagements, A problem solver who excels in translating complex technical challenges into successful, customer-centric solutions that are scalable, high-performing, and impactful. My proven track record includes launching successful products, optimizing connectivity strategies, and fostering long-term customer retention through data-driven insights and agile methodologies.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager, Technical Product Management & Solutions Engineering

Current

T-Mobile USA, Inc.

Nov 2019 - Present (5 years 6 months)

Led and mentored technical product managers and solutions engineers, driving customer adoption and retention through innovative strategies. Defined product vision for IoT and SaaS solutions, launching successful products including America's first 5G connected car. Enhanced customer experience and revenue retention through effective problem resolution and cross-functional collaboration.

Product Management IoT SaaS Agile Methodologies Customer Engagement Cross Functional Collaboration Technical Support Project Management

Senior Manager, Sales & Solutions Engineering

T-Mobile USA, Inc.

Sep 2017 - Nov 2019 (2 years 2 months)

Directed field-based sales and solutions engineers, optimizing revenue through customer-focused IoT hardware solutions. Achieved significant revenue growth and improved customer retention by solving complex issues and providing technical guidance on RFPs/RFIs.

Sales Engineering IoT Customer Engagement Sales Growth RFP RFI Strategic Planning

Principal Engineer, Engineering Validation & Quality Assurance

T-Mobile USA, Inc.

Jan 2012 - Sep 2017 (5 years 8 months)

Led quality assurance of core network services, implementing test automation to enhance product reliability. Achieved a 40% reduction in defect escape rates and recovered $5M+ in potential lost revenue through strategic quality improvements.

Quality Assurance Test Automation Strategic Planning Cross Functional Collaboration Technical Leadership Product Lifecycle Management

Education

Degrees, certifications, and relevant coursework

Washington State University

Master of Science, Engineering and Technology Management

Pursued a Masters of Science in Engineering and Technology Management, focusing on advanced engineering principles and management strategies to drive innovation and efficiency in technology-driven environments.

Portland State University

Bachelor of Science, Mathematics

Completed a Bachelor of Science in Mathematics, gaining a strong foundation in mathematical theories and applications, which supports analytical and problem-solving skills in technical environments.