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Shubham Kedare

@shubhamkedare

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IT Executive Engineer with expertise in IT infrastructure and automation.

Zimbabwe

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What I'm looking for

I am looking for a role that fosters growth, innovation, and teamwork in IT.

With over 4 years of experience as an IT Executive Engineer, I have honed my skills in managing IT infrastructure and optimizing system architectures. My journey has been marked by a commitment to implementing scalable IT solutions and ensuring robust network security. I thrive on leading technology-driven initiatives that enhance operational efficiency through automation and process improvements.

In my current role at Prama Hikvision India, I ensure compliance with ITIL practices and manage incidents, changes, and assets using ServiceNow and Jira. My hands-on experience with Active Directory, Windows provisioning, and endpoint security solutions like Kaspersky and Commvault has equipped me with the tools to deliver exceptional IT support. I am passionate about leveraging cloud platforms such as AWS and Azure, focusing on infrastructure automation and security to drive business success.

Experience

Work history, roles, and key accomplishments

Current

IT Executive Engineer

Current

Prama Hikvision India PVT LTD

Aug 2023 - Present (1 year 10 months)

Ensured compliance with ITIL practices by managing incidents, changes, and assets through ServiceNow and Jira. Resolved IT tickets ensuring SLA compliance and user satisfaction. Applied server-side GPOs for enforcing security, software, and configuration policies across user devices.

ITIL ServiceNow Jira Active Directory GPO Microsoft Intune Commvault

L2 Support Engineer

Sugarbox Networks PVT LTD

Jan 2022 - Aug 2023 (1 year 7 months)

Gained hands-on experience with cloud platforms, including AWS and Azure, focusing on infrastructure automation, scalability, and security. Utilized Grafana for real-time monitoring of system performance, network health, and application metrics. Executed on-field deployments and infrastructure setup, ensuring seamless integration of network components and cloud-based solutions.

AWS Azure Grafana Redash Linux Infrastructure Automation Cloud Based Solutions Systems Performance Data Driven Decision Making

Sr. Technical Representative, Operations

Convergys India Service PVT LTD

Dec 2020 - Jan 2022 (1 year 1 month)

Provided technical support for enterprise applications, ensuring seamless software deployment and compatibility across systems. Utilized TeamViewer and AnyDesk for remote troubleshooting assistance. Delivered technical assistance to international teams, ensuring compliance with regional IT policies and security standards.

Troubleshooting Remote Access TeamViewer IT Support Enterprise Software

Education

Degrees, certifications, and relevant coursework

Holy Family Convent School

SSC, General Studies

Completed secondary schooling at Holy Family Convent School in Vasai, laying the foundation for further education.

Vartak College

HSC Bifocal, Electronics

Pursued higher secondary education with a specialization in Electronics at Vartak College in Vasai, focusing on foundational electronic concepts.

VJTI College

Diploma in Electronics Engineering, Electronics Engineering

Completed a Diploma in Electronics Engineering at VJTI College in Mumbai, gaining practical and theoretical knowledge in the field.

Rizvi College

BE in Electronics Engineering, Electronics Engineering

Earned a Bachelor of Engineering in Electronics Engineering from Rizvi College in Bandra, Mumbai, deepening expertise in electronic systems and design.