Open to opportunities

Mohad Ali

@mohadali

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Experienced Account Executive with expertise in customer support and business development.

Pakistan

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What I'm looking for

Seeking a role where I can leverage my expertise in customer support and business development to exceed client expectations and foster long-term relationships.

Experienced Account Executive with over 5 years of experience in customer support and business development. Currently managing key accounts in the food distribution sector at MYZ Foods, ensuring client satisfaction and developing strategic sales plans. Previously, I worked as a Business Development Officer at Magna Food Service, where I recruited, trained, and guided staff while analyzing competitor activities to optimize sales strategies.

Proficient in CRM tools like Salesforce and HubSpot, I excel in conflict resolution and account management. My role at Motive involved conducting market research and implementing effective marketing strategies, contributing to revenue growth. I also provided customer support in the insurance sector at IBEX LTD, managing inquiries and resolving issues promptly.

Fluent in English and Urdu, I am committed to exceeding client expectations and fostering long-term relationships. I hold a Bachelor's degree in Business Administration from the University of Science and Technology, Islamabad, and have a strong background in business development, communication, and analytical skills.

Experience

Work history, roles, and key accomplishments

Current

Account Executive

Current

MYZ Foods & Drinks LTD

Jun 2023 - Present (1 year 11 months)

Currently managing key accounts in the food distribution sector, ensuring client satisfaction and retention. Responsible for developing strategic plans to achieve sales targets and negotiating contracts while collaborating with logistics and marketing teams.

Salesforce HubSpot CRM Account Management Contract Negotiation Market Analysis Customer Satisfaction Strategic Planning Reporting Communication

Business Development Officer

Magna Food Service

May 2020 - May 2023 (3 years)

Focused on recruiting and training business development staff, analyzing competitor activity, and negotiating contracts. Developed strategies to reduce costs and increase profits while delivering presentations to clients.

Business Development Staff Training Competitor Analysis Contract Negotiation Financial Analysis Public Speaking Strategy Development Communication Leadership

Account Executive

Motive

May 2021 - May 2023 (2 years)

Developed and maintained strong client relationships, conducted market research, and implemented marketing strategies. Analyzed sales metrics and negotiated contracts, contributing to a significant increase in revenue.

Client Relationship Management Market Research Sales Metrics Contract Negotiation Marketing Strategies Revenue Communication Team Collaboration Problem Solving Customer Satisfaction

Customer Support Representative

IBEX LTD

Jan 2020 - May 2020 (4 months)

Provided customer support in the insurance sector, managing inquiries and resolving policy issues. Collaborated with agents to expedite claims processing and maintained accurate records using CRM software.

Customer Support CRM Software Policy Management Communication Team Collaboration Training

Education

Degrees, certifications, and relevant coursework

Capital University of Science and Technology

Bachelor's, Business Administration

2019 -

Completed a Bachelor's degree in Business Administration, focusing on business development, communication skills, and analytical skills. Developed a strong foundation in sales strategies and customer relationship management.