Mofiyinfoluwa Adedipe
@mofiyinfoluwaadedipe
Creative Social Media Manager skilled in customer success strategies.
What I'm looking for
I am a dedicated Customer Success Manager with a strong background in social media management and customer engagement. My experience spans across various roles where I have successfully created and implemented social media strategies that enhance brand visibility and customer satisfaction. I thrive in both individual and team settings, always aiming to deliver exceptional results.
Currently, I work as a Reliance Care Officer at Reliance Health, where I manage customer interactions and social media accounts, ensuring that customer feedback is addressed promptly. My previous role as Media and Marketing Director at Rentaa involved overseeing content development and managing marketing workflows, which honed my skills in strategic planning and relationship management. I am passionate about fostering customer advocacy and utilizing data-driven insights to optimize engagement.
Experience
Work history, roles, and key accomplishments
Media and Marketing Director
Rentaa
Sep 2021 - Present (3 years 9 months)
Oversees content development for various channels, manages marketing workflows, and collaborates on new ideas from conception to market launch while maintaining professional relationships.
Reliance Care Officer
Reliance Health
Jun 2022 - Present (2 years 11 months)
Responsible for managing customer interactions through chats and social media, addressing complaints, and ensuring customer satisfaction through feedback collection and advocacy.
Social Media Manager / Content Creator
Pertinence Group
Mar 2020 - Jan 2022 (1 year 10 months)
Utilized SEO practices to enhance social media visibility, created engaging content, and managed customer interactions to boost brand awareness.
Customer Care Representative
Homify
Mar 2020 - Jan 2022 (1 year 10 months)
Provided customer support by addressing inquiries and feedback, ensuring a high level of customer satisfaction.
Customer Survey and Feedback
Pertinence Properties
Mar 2020 - Jan 2022 (1 year 10 months)
Conducted customer surveys and collected feedback to improve service delivery and customer experience.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Akure
Bachelor of Technology, Food Science & Technology
2015 - 2019
Completed a Bachelor of Technology in Food Science & Technology, focusing on the application of scientific principles to food production and processing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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