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M Danial

@mdanial

Adaptable professional with strong organizational skills, excellent customer service, and the ability to work efficiently in fast paced environment.

Singapore

Message

What I'm looking for

What I am looking forward to in my next journey is what keeps me going and that is a new challenge, setting new goals and accomplishing them all.

I’m a customer service professional with 5 years of working experience, known for being flexible, reliable, and well-organized. I focus on accurate processing, timely follow-ups, and clear communication while keeping strict compliance standards in mind.

- Logistics & Inventory Management: Independently directed the end-to-end operational workflows, monthly procurement cycles, and inventory management for a large-scale network of over 30 decentralized domestic branches.

- Crisis Adaptability: Demonstrated exceptional initiative by rapidly filling operational gaps during unannounced team shortages, maintaining business-as-usual performance and service standards under pressure.

- Composure Under Pressure: Recognized by leadership for maintaining total emotional resilience and clear communication during high-stakes, time-sensitive operational crises.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

MD Danial

Sep 2024 - Present (1 year 8 months)

Processed customer deposit transactions accurately within specified timeframes and handled deposit enquiries and follow-ups. Ensured KYC and gaming/financial regulatory compliance while resolving payment-related issues via chat and coordinating with payment gateway providers and banks.

Customer Service KYC Compliance Chat Support Regulatory Compliance Reporting

Clinic Administrator

MHC Medical

Feb 2023 - Apr 2024 (1 year 2 months)

Managed clinic operations including booking and scheduling appointments, answering and redirecting phone calls, and responding to emails. Reviewed invoices for discrepancies and handled document scanning and storage to support smooth day-to-day administration.

Appointment Scheduling Invoice Review Document Scanning Records Filing Administrative Support Customer Support

Administrative Assistant

Raffles Diagnostica

Jun 2021 - Jan 2023 (1 year 7 months)

Handled incoming calls and inquiries and supported patient specimen registration. Maintained inventory through regular checks, stock taking, and SAP updates for consumables movement, while recording and filing reports and documentation.

Inventory Management SAP Report Filing Order Packing

Security Officer

Certis Cisco

May 2020 - Jun 2021 (1 year 1 month)

Performed guard duties including patrols, monitoring CCTV for suspicious activity, and maintaining site security through accurate logging. Managed traffic, issued passes, updated site status in the system, and prepared shift handovers and incident sitreps.

Patrol Access Control Traffic Management

Education

Degrees, certifications, and relevant coursework

ITE Central (Ang Mo Kio)

Technical/Vocational certificate, Electronics in Instrumentation

2015 - 2016

Grade: 1.8

Activities and societies: * Instrument calibration and testing * Sensor and control system troubleshooting * PLC and automation monitoring * Equipment maintenance and diagnostics * Process control support * Ensuring instrument accuracy and safety compliance

Electronics in Instrumentation focuses on the use of electronic devices and control systems to measure, monitor, and automate industrial processes accurately and efficiently.