Open to opportunities

Mobolaji Akinola

@mobolajiakinola

Message

I resolve merchant payment, billing, settlement, and account issues across email, phone, and digital support channels.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or merchant success role where I can resolve account and transaction issues, collaborate with cross-functional teams, and deliver clear, empathetic customer experiences.

At SQUAD by HabariPay, I supported merchants across email, phone, and digital channels, resolving payment, billing, settlement, and account-related concerns.

I document interactions clearly, manage high conversation volumes, and escalate complex technical issues with enough detail that customers do not need to repeat themselves. I work closely with Operations, Engineering, and Product teams to resolve urgent issues quickly.

Previously, at Monument Future School, I served as the first point of contact for visitors and phone inquiries while coordinating appointments, communication logs, and daily administrative support.

Experience

Work history, roles, and key accomplishments

Customer Support and Merchant Success

SQUAD by HabariPay

Oct 2025 - Jun 2026 (8 months)

Provided customer support through email, phone, and digital channels, resolving merchant inquiries promptly and professionally. Investigated payment, billing, settlement, and account-related issues while maintaining high customer satisfaction.

Customer Support Email Support Phone Support CRM Documentation Escalation Management Cross Functional Collaboration

Front Desk Support

Monument Future School

Oct 2022 - Sep 2025 (2 years 11 months)

Served as the first point of contact for walk-in visitors and phone inquiries, ensuring smooth communication between staff and parents. Scheduled appointments, tracked requests, and maintained organized communication logs for follow-through.

Customer Service Phone Communication Scheduling Documentation Administrative Support