Comfort Emmanuel
@comfortemmanuel
I improve customer support through efficient workflows and automation.
NigeriaWhat I'm looking for
I've supported customers and merchant operations at UPS and First City Monument Bank, resolving logistics issues, tracking shipments, and onboarding more than 2,000 merchants onto POS systems. My work contributed to a 25% increase in customer base and transitioned over 30% of dissatisfied merchants to a more reliable payment processor.
I build consistent support experiences across live chat, email, and CRM platforms, using workflows, templates, escalation processes, and automation to reduce repetitive work. I work best with SaaS startups and e-commerce brands that need stronger customer experiences and smarter systems behind the scenes.
Experience
Work history, roles, and key accomplishments
• Tracked shipments and provided timely, accurate updates to customers on the status and location of their packages
• Managed the end-to-end parcel release process for walk-in customers ,verifying identity, confirming compliance, coordinating with the operations hub, and releasing packages accurately and efficiently
• Identified and communicated government agency holds to affected customers,
Worked as Customer Support Officer at First City Monument Bank Limited.
Onboarded over 2,000 merchants onto POS systems, driving a 25% increase in customer base through structured onboarding and relationship management.
Conducted regular field visits to merchant locations to ensure POS functionality, resolve network issues, and actively encourage transaction activity.
Resolved POS network failures and transaction settlement delays promptly, minimising downtime and m
Processing sales transaction accurately and efficiently. Ensured products are well displayed and visually appealing. Keep record of cash and credit sales. Assist in restocking shelves and maintained a well-organized store. Engaging with customers to understand their needs and preferences.
Education
Degrees, certifications, and relevant coursework
University of Uyo
B.Sc. in marketing, Marketing
2023 - 2023
University of Uyo
Bachelor of Science, Marketing
2016 - 2023
Pursued a Bachelor of Science in Marketing, gaining knowledge in marketing principles and practices.
University of Uyo
B.Sc, Marketing
2016 - 2023
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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