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Mohammed Bassiouni

@mobassiouni

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Operations and portfolio management professional specializing in real estate recovery and CRM-driven pipelines.

United Arab Emirates

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What I'm looking for

I’m looking for a role where I can lead operations and portfolio recovery, own CRM-driven pipelines, and improve deal workflows—working with teams that value measurable outcomes, structured processes, and complex negotiations.

I’m an operations and portfolio management professional focused on recovering distressed real estate investor positions, negotiating complex settlements, and improving end-to-end deal workflows. In my current role, I implemented a brokerage CRM pipeline and deal tracking system, introduced standardized follow-up workflows, and coordinated secondary market property transactions across an active sales pipeline valued in the tens of millions of AED.

Previously, I managed distressed real estate investor portfolios at DAMAC Properties, overseeing recovery strategy across 80–100 delinquent investor accounts per month and exposure estimated between AED 80M–150M. I re-established communication with previously unreachable investors, negotiated multi-property settlement agreements, and proposed recovery workflow improvements that were later adopted at the executive level—along with similar operational impact from faster recovery timelines in regional debt collection.

Experience

Work history, roles, and key accomplishments

Current

Business Ops & BD Manager

Current

BITS Real Estate Brokers LLC

Feb 2023 - Present (3 years 2 months)

Implemented brokerage sales infrastructure and improved secondary market deal workflows, including CRM pipeline setup and standardized follow-up processes. Increased qualified inbound leads by ~20% and improved deal conversion efficiency by ~30–35% by improving pipeline visibility and deal tracking.

Sales Operations Business Development Real Estate Operations Negotiation Process Improvement Workflow Automation

Elite Portfolio Recovery Lead

DAMAC Properties

Sep 2020 - Feb 2023 (2 years 5 months)

Managed distressed real estate investor recovery for high-value portfolios, negotiating complex multi-property settlements and converting delinquent accounts into structured repayment agreements. Handled recovery for 80–100 delinquent investor accounts per month and oversaw AED 80M–150M in outstanding exposure while improving recovery workflows.

Escalation Management Stakeholder Management

Senior Collections Specialist

Tahseel - Hadaf Al Khaleej Debt Collection (HKDC)

Oct 2018 - Sep 2020 (1 year 11 months)

Managed recovery of long-delinquent and written-off debtor accounts across regional banking portfolios, converting 10+ year delinquent cases into structured repayment agreements. Reduced recovery timelines by ~20% by developing alternative debtor tracing strategies and negotiated cross-border debt settlements.

Debt Collection Collections Operations Portfolio Management Debtor Tracing Cross Border Collections Account Recovery

Customer Service Representative

Vodafone UK

Jan 2016 - Jan 2018 (2 years)

Handled high-volume telecom customer support, resolving billing disputes and service issues while meeting resolution time and customer satisfaction performance targets.

Customer Service Telecom Billing Disputes Customer Satisfaction Performance Targeting Communication Skills