mohamed elsayed

ME

Open to opportunities

mohamed elsayed

@mohamedelsayed3

Experienced collections manager driving recovery and team performance.

What I'm looking for

I seek a challenging collections or credit management role where I can lead teams, improve recovery rates, ensure compliance, and contribute to stronger cash flow in a collaborative, performance-driven organization.

I am a results-driven Collections Manager with over 20 years of progressive experience across Egypt and the GCC, specializing in debt recovery, credit management, and customer relationship optimization.

I have led and grown multi-level collection teams, implemented strategic collection plans that increased monthly recovery by 30% at Zolo.ai and reduced 90+ DPD portfolios by 25%, and managed recovery operations for major banks and telecom clients.

I collaborate cross-functionally with finance, legal, and customer service to streamline processes, ensure compliance, and improve cash flow while maintaining high client satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

ZO

Current

Collections Manager

Current

Zolo.ai

Jan 2021 - Present (4 years 10 months)

Led a team of 30+ collectors, increasing monthly recovery by 30% and improving debt recovery efficiency through repayment plans and portfolio reporting.

Debt Recovery Credit Control Team Leadership Portfolio Management Reporting CRM MS Office Negotiation

TA

Head of Collections

Tahsseel.Bahrain

Jan 2014 - Jan 2019 (5 years)

Directed collections for Zain Bahrain (corporate and individual), implemented strategies that improved recovery performance and reduced arrears across regional teams.

Debt Recovery Team Supervision Client Communication Portfolio Strategy Reporting Negotiation

IA

Head of Collections

IACC

Jan 2009 - Jan 2014 (5 years)

Supervised collection operations for CIB, NBE and telecom clients, developed tailored recovery strategies and implemented reporting systems to track recovery rates.

Collections Strategies Portfolio Recovery Reporting Systems Risk Management CRM

EF

Supervisor Collections

Egyptian International Firm

Jan 2006 - Jan 2009 (3 years)

Led collections teams for Barclays, Credit Agricole and NBE portfolios, consistently reducing overdue debts and improving recovery outcomes.

Debt Recovery Team Leadership Negotiation Performance Tracking Reporting

TN

Sales and Marketing Supervisor

Telemisr NEC

Jan 2001 - Jan 2005 (4 years)

Managed nationwide sales and marketing operations, achieving consistent revenue growth and expanding the customer base across governorates.

Sales & Management Marketing Territory Management Team Supervision Customer Acquisition MS Office

TE

Trainee (Banking)

The National Bank of Egypt

Jan 2000 - Jan 2001 (1 year)

Completed comprehensive training across credit, customer service, and operations departments to support foundational banking competencies.

Customer Service Banking Operations & Compliance MS Office

Education

Degrees, certifications, and relevant coursework

AU

Ain Shams University

Bachelor of Commerce, Accounting

Grade: Good

Bachelor of Commerce with a major in Accounting, completed in 2000 with a grade of Good.

Tech stack

Software and tools used professionally

Gmail

Windows

Availability

Open to opportunities

Location

Egypt

Authorized to work in

Job categories

Collections Manager Senior Collections Director Credit Manager Credit Collections Specialist Portfolio Manager Risk Management Specialist Operations Manager Senior Collections Manager Collection Manager AR Collections Manager Executive Collections Manager

Skills

Debt Recovery Credit Control Negotiation Customer Retention Portfolio Management Risk Management Team Leadership Motivating MS Office CRM Systems Reporting Customer Relationship Management Windows OS Internet Research Gmail Windows

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mohamed elsayed - Collections Manager - Zolo.ai | Himalayas