Moazzam Ali
@moazzamali1
Freelance IT & digital solutions specialist focused on secure, efficient systems.
PakistanWhat I'm looking for
I am a Freelance IT and Digital Solutions Specialist with over 10 years of experience in project coordination, client engagement, and customer-facing roles. I have led digital marketing and IT projects, implemented CIS hardening policies, conducted security audits, and used platforms including Microsoft 365 Admin Center, Azure, Entra ID, Exchange Online, Intune, Defender, Jira, Azure DevOps, Confluence, CrowdStrike and ServiceNow to streamline workflows and improve security and collaboration.
I bring a blend of technical and customer-facing strengths—from quality assurance, call evaluation and training to content creation, social media management and data-entry operations—and I am expanding my cybersecurity expertise with a focus on CIS hardening, evidence documentation, and security auditing to help organizations maintain compliant, resilient environments.
Experience
Work history, roles, and key accomplishments
Project Manager
Freelance
Jan 2022 - Present (4 years 2 months)
Led digital marketing and IT projects, managing cross-functional teams to deliver on scope and timelines while implementing CIS hardening and improving security compliance.
Social Media Manager
Freelance
Jan 2019 - Jan 2022 (3 years)
Managed and grew clients' digital presence across platforms, creating and scheduling content and optimizing campaigns to increase engagement and brand visibility.
Customer Service Specialist
Milvik (BIMA)
Jan 2016 - Jan 2019 (3 years)
Handled inbound and outbound customer inquiries, advanced from sales agent to customer service specialist and quality assurance analyst, improving call quality and agent performance.
Data Entry Specialist
Freelance
Jan 2014 - Jan 2016 (2 years)
Performed accurate data entry and administrative support, maintained reports and runbooks, and provided basic IT troubleshooting on Windows and Ubuntu systems.
Education
Degrees, certifications, and relevant coursework
Virtual University of Pakistan
Associate Degree, Psychology
Pursuing an associate degree in psychology with expected completion in 2025, focusing on foundational psychological principles and applications.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Social media
Job categories
Skills
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