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Syed Moazzam Ali

@syedmoazzamali

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Dedicated project manager with experience in customer service.

Pakistan

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What I'm looking for

I seek a challenging role in a dynamic organization that fosters growth and development.

I am a motivated professional with a strong background in customer service and project management. With over three years of experience, I have honed my skills in managing projects effectively while ensuring high levels of customer satisfaction. My journey began as a Customer Service Representative at Flex Source International, where I developed a keen understanding of client needs and service excellence.

Subsequently, I transitioned to a Project Manager role at Marketing Services Bureau, where I successfully led projects involving the installation of biometric systems. My educational background in Business Analytics from Iqra University complements my practical experience, equipping me with analytical skills to drive project success. I am passionate about continuous learning and development, and I am currently pursuing further education in software engineering.

Experience

Work history, roles, and key accomplishments

Project Manager

Marketing Services Bureau

Feb 2019 - Sep 2021 (2 years 7 months)

Managed projects related to the installation of trackers and biometric systems. Oversaw the add/remove processes for biometrics, ensuring smooth operations and project completion.

Project Management Installation Operations Management Tracker Management

Customer Service Representative

Flex Source International

Jan 2016 - Dec 2017 (1 year 11 months)

Provided excellent customer service to clients, resolving inquiries and issues efficiently. Maintained a high level of customer satisfaction through effective communication and problem-solving.

Customer Service Communication Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

Iqra University

BS, Business Analytics

2021 -

Currently pursuing a Bachelor of Science degree in Business Analytics. This program focuses on developing skills in data analysis and business intelligence.

Iqra University

Associate Degree, Computer Science

2021 - 2024

Completed an Associate Degree in Computer Science. The curriculum covered foundational concepts in computer science.

APTECH Learning System

ACCP PRIME, Software Engineering

2017 - 2020

Completed the ACCP PRIME program in Software Engineering. This course provided comprehensive training in software development principles and practices.