Moazzam Ali
@moazzamali
Freelance IT and digital solutions specialist focused on cybersecurity and M365.
PakistanWhat I'm looking for
I am a Freelance IT & Digital Solutions Specialist with over 10 years of experience in project coordination, client engagement, and digital marketing. I help organizations streamline workflows, implement secure IT environments, and enhance customer experiences.
My technical focus includes Microsoft 365, Azure, Entra ID, Exchange Online, Intune, Defender, and CIS hardening implementation; I routinely use Jira, Azure DevOps, Confluence, CrowdStrike, and ServiceNow for tracking, collaboration, and security operations.
I have led cross-functional teams on digital marketing and IT projects, conducted security audits aligning with CIS Benchmarks, and produced runbooks and evidence documentation to support compliance and operational continuity.
I bring hands-on customer service and quality assurance experience from call center roles, strong content-creation and social media management skills, and a commitment to continuous learning in cybersecurity and platform administration.
Experience
Work history, roles, and key accomplishments
Project Manager
Freelance
Jan 2022 - Present (4 years 2 months)
Led digital marketing and IT projects, managing cross-functional teams to deliver on scope and timelines while implementing CIS hardening and security compliance across client environments.
Social Media Manager
Freelance
Jan 2019 - Jan 2022 (3 years)
Managed and grew clients' digital presence across platforms by creating and scheduling content, analysing performance metrics, and optimising campaigns to increase engagement and brand visibility.
Customer Service Specialist
Milvik (BIMA)
Jan 2016 - Jan 2019 (3 years)
Progressed from sales agent to customer service specialist and QA analyst, delivering high-quality support, conducting call quality assessments, and running trainings that improved service compliance and agent performance.
Data Entry Administrator
Freelance
Jan 2014 - Jan 2016 (2 years)
Managed data entry and administrative support tasks with high accuracy, created runbooks and documentation, and provided basic IT troubleshooting on Windows and Ubuntu systems.
Education
Degrees, certifications, and relevant coursework
Virtual University of Pakistan
Associate degree, Psychology
Associate degree in psychology leading into a Bachelor of Psychology program at Virtual University of Pakistan, expected completion in 2025.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Social media
Job categories
Skills
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