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Faiz Jadi

@faizjadi

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Microsoft Certified IT professional with expertise in project management.

Pakistan

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What I'm looking for

I am looking for opportunities that allow me to leverage my project management skills while fostering client relationships and driving continuous improvement in technology solutions.

I am a Microsoft Certified IT professional with over 9 years of experience in leading projects, supporting clients, and improving software quality. My career began in Quality Assurance, where I developed a strong foundation in manual and regression testing, team leadership, and QA documentation. This early experience instilled in me the importance of detail and user experience, which I carry into every role.

As a Project and Product Manager, I have successfully led the full lifecycle of technical projects, ensuring timely delivery within budget while maintaining high quality. I excel in collaborating with technical teams, clients, and stakeholders to define goals, manage risks, and deliver optimal results using Agile and Scrum methodologies. My role in Customer Success has allowed me to build strong relationships with enterprise clients, ensuring they receive maximum value from our solutions.

My passion for technology drives me to continuously learn and improve systems. I enjoy roles that combine people skills with technical knowledge, allowing me to lead teams, support clients, and deliver impactful solutions. I am always open to new opportunities that foster growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Lead, Customer Success & Project Management

Current

Cloud Fusion Global

Mar 2024 - Present (1 year 2 months)

Delivered L1 and L2 support for Microsoft solutions, ensuring prompt issue resolution and high client satisfaction. Managed the full lifecycle of projects involving Microsoft solutions, ensuring delivery within scope, budget, and timeline. Acted as a customer advocate, influencing product improvements based on client feedback and configuring products for tailored demos.

Customer Success Project Management Stakeholder Management ROI Analysis System Monitoring

Practice Lead, Customer Success

Al Rafay Consulting

Jan 2022 - Dec 2024 (2 years 11 months)

Provided end-to-end support for Cloud and On-Premises Microsoft solutions, ensuring prompt issue resolution and high client satisfaction. Built and maintained strong relationships with key stakeholders, understanding their business goals and tailoring solutions to meet their objectives. Acted as the customer’s voice within the organization, ensuring their priorities shaped product improvements and

Customer Success Stakeholder Relationship Management Data Analysis System Monitoring Product Configuration

Practice Lead – Project Management & Operations

Al Rafay Consulting

Aug 2022 - Dec 2024 (2 years 4 months)

Managed full project lifecycle from initiation to closure of Cloud and On-Premises Microsoft solutions. Defined project scope, tracked budgets, and ensured delivery within resources. Coordinated internal resources, team schedules, and meetings to align with project timelines and business goals.

Project Management Operations Management Budgeting Stakeholder Engagement Financial Management Team Coordination

Lead QA

Al Rafay Consulting

Jan 2017 - Aug 2022 (5 years 7 months)

Headed a cross-functional QA team, overseeing test strategy, planning, and execution for multiple product lines. Demonstrated extensive expertise in Manual QA, ensuring rigorous and precise testing protocols. Collaborated with product managers and developers to identify, prioritize, and resolve critical defects early in the development lifecycle.

Manual QA Test Strategy Test Planning Test Execution

Staff Performance Manager

Al Rafay Consulting

Aug 2019 - Aug 2022 (3 years)

Designed and implemented standardized performance evaluation frameworks, ensuring consistent and fair assessments across all teams. Analyzed key performance metrics to identify trends, gaps, and opportunities for staff development. Managed budget vs actual expenditures on projects, providing financial oversight and ensuring fiscal discipline.