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@moamensamer
Resourceful customer service representative with programming skills.
I am a resourceful professional currently pursuing a Bachelor of Science degree, with hands-on experience in customer service and leadership roles. I thrive in challenging environments and am committed to using technology to solve local issues. My skills in Python programming and effective communication enhance my ability to collaborate with diverse teams.
As a Customer Service Representative at Clicklife Information Technology, I resolve client inquiries and ensure quality support while bridging communication between clients and technical teams. Additionally, I founded Content Bridge Agency, where I lead strategies to connect global content creators with MENA audiences, managing content localization, marketing, and partnerships.
My experience as a System Administrator at Zidan Pharmacy allowed me to manage pharmacy systems and security protocols, providing technical support and optimizing performance. I am eager to leverage my skills and experiences to contribute to a dynamic team.
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Work history, roles, and key accomplishments
Clicklife Information Technology
Apr 2025 - Present (7 months)
Resolved client inquiries and ensured quality support. Bridged communication effectively between clients and technical teams.
Content Bridge Agency
Oct 2024 - Present (1 year 1 month)
Led strategy to connect global content creators with MENA audiences. Managed content localization, marketing, and partnerships.
Zidan Pharmacy
Aug 2024 - Feb 2025 (6 months)
Managed pharmacy systems and security protocols. Provided technical support and optimized performance.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
Currently pursuing a Bachelor of Science degree, focusing on programming skills and leveraging technology to solve local issues. Developing proficiency in Python programming and enhancing communication skills for effective collaboration.
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