Abdallah Abdelaziz

I am a dedicated Customer Service and Technical Support Specialist with over six years of experience in delivering high-quality support across various channels, including phone, email, live chat, and ticketing systems. My expertise lies in conflict resolution, technical troubleshooting, and utilizing CRM tools effectively. I am bilingual in Arabic and English, which allows me to connect with a diverse customer base and enhance their satisfaction.

Throughout my career, I have consistently demonstrated my ability to manage high-pressure situations and provide exceptional service during peak demand. At Platinumlist.net, I delivered real-time support during high-traffic events and trained new agents to ensure a high standard of service. My previous roles at Sutherland and Intelcia further honed my skills in technical troubleshooting and customer relationship management, where I successfully resolved complex issues while maintaining a customer-first approach.

I am passionate about continuous improvement and thrive in collaborative environments, working cross-functionally with teams to enhance operational efficiency and customer satisfaction. I am eager to bring my skills and experience to a new role where I can contribute to a team focused on delivering outstanding customer service.