At KCOM Group, I mapped more than 60 proposition concepts into a prioritised five-year portfolio roadmap, designed a fibre pricing proposition that lifted first-month sales by 35%, and ran a 10-provider CCaaS RFP from brief to award.
At BT Enterprise, I protected £85M in annual revenue through compliant GTM for a high-availability UCaaS migration, improved attach rates by 20% by redesigning a cancellation-driving order journey, and rebuilt a strategic hardware vendor relationship. I also led a 28-person operations team to £1.5M in value-added-services revenue, top in division.
I turn unstructured work into adopted product processes, mentor Product Managers through live delivery, and recently built and shipped an Android body-composition tracking app using React, TypeScript, and Capacitor.
