m m
@mm022
I coordinate emergency response and deliver calm, accurate support in high-pressure situations.
CanadaWhat I'm looking for
At Lanvac, I managed emergency calls, prioritized response needs, and provided life-saving phone assistance until help arrived. I kept detailed dispatch records and supported timely emergency response without service delivery issues.
Previously, at TD Bank and Qualicum Beach Inn, I supported customers, trained new team members, managed accounts and reservations, and built positive relationships through clear communication and reliable service.
Experience
Work history, roles, and key accomplishments
Emergency Dispatcher
Lanvac
Dec 2022 - Mar 2025 (2 years 3 months)
Prioritized and managed emergency calls to improve response times, maintained accurate records, and provided life-saving assistance over the phone. Streamlined information gathering and optimized productivity for timely emergency response.
Maintained strong call control, set up and updated customer accounts, and guided customers through plan selection. Supervised and trained new hires while keeping accurate records of all interactions.
Front Desk Agent
Qualicum Beach Inn
Jun 2015 - Oct 2016 (1 year 4 months)
Promptly answered multi-line phone system, greeted callers, and welcomed arrivals while confirming reservations and identification. Built relationships with patrons to improve customer retention.
Education
Degrees, certifications, and relevant coursework
St. John's Catholic High School
High School Diploma, General Studies
Completed high school education at St. John's Catholic High School in Perth, Ontario, graduating in 2015.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
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