MKML Pro Moves Knightfury
@mlpromovesknightfury
Experienced dispatcher with a strong background in customer service.
PhilippinesWhat I'm looking for
I am a dedicated dispatcher with over three years of experience in the IT and roadside assistance industries. My role at SOS National Roadside LLC involved receiving calls from customers in need of vehicle assistance, gathering essential information, and coordinating with towing companies to ensure timely service. I pride myself on my ability to handle high-pressure situations while maintaining excellent customer service.
Previously, I worked as a dispatcher at Sixeleven Global Service and Solutions, where I managed customer inquiries and facilitated service provider dispatch. My experience as a Lenovo Laptop Promoter at Ultrium Corporation allowed me to develop my technical skills further, as I assisted customers with laptop selection, troubleshooting, and software installation. I am passionate about technology and committed to providing exceptional support to clients.
Experience
Work history, roles, and key accomplishments
Roadside Dispatcher
SOS National Roadside LLC
Apr 2024 - Jul 2025 (1 year 3 months)
Received calls from customers needing vehicle assistance, gathered necessary information, and processed payments via credit/debit cards. Dispatched the nearest towing company to assist customers and utilized Dialpad for communication.
NSD Dispatcher
Sixeleven Global Service and Solutions PTC DAVAO
Mar 2023 - Mar 2024 (1 year)
Handled incoming calls from customers requiring roadside assistance, retrieved account information, and contacted service providers. Negotiated service costs and estimated times of arrival to ensure efficient and affordable assistance.
Lenovo Laptop Promoter
Ultrium Corporation (Thinking Tools Davao Inc.)
Jun 2019 - Jan 2023 (3 years 7 months)
Promoted and sold Lenovo laptops, assisting customers in selecting suitable devices for their needs. Performed software and hardware troubleshooting, and installed necessary software on laptops and desktops.
Education
Degrees, certifications, and relevant coursework
Sixeleven Global Service and Solutions PTC DAVAO
Certificate, Computer Systems Servicing
2019 - 2019
Completed a program focused on computer systems servicing, gaining skills in maintenance, troubleshooting, and repair of computer hardware and software.
ALS DAVAO
Certificate, Refrigeration & Airconditioning
2007 - 2007
Undertook training in refrigeration and air conditioning, acquiring knowledge and practical skills in the installation, maintenance, and repair of cooling systems.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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