Earl Daugdaug

Supported service delivery, dispatch coordination, and customer communication. Helped organize daily operational needs and kept customers informed of service updates.

Coordinated dispatch and service delivery activities for day-to-day operations. Supported timely assignments, status updates, and communication throughout the delivery process.

Supported service delivery and operational coordination for customer requests. Worked across teams to help maintain smooth and responsive service.

Handled reservations and dispatch support for scheduled transportation services. Coordinated customer requests and operational updates to support timely service.

Provided customer support related to payments and account concerns. Supported team operations and helped resolve escalated customer issues.

Supported customers with number porting requests and related account concerns. Managed porting cases and communicated status updates through completion.

Provided customer service and technical support for T-Mobile customers. Progressed into mentoring, senior representative, and quality assurance responsibilities.

Graduated with a Bachelor of Marketing Management in March 2018.