Mélanie Fernandes
@mlaniefernandes
Quality Analyst at Tech Mahindra who evaluated service and content quality and prepared performance reports.
PortugalWhat I'm looking for
At Tech Mahindra, I evaluated service and content quality, prepared performance reports and improvement recommendations, and supported and trained new team members.
Previously, I worked as a Multimedia Content Analyst at Accenture, specializing in client-specific policies and guidelines, and as a Quality Analyst at Teleperformance, analyzing agent performance and interpreting results. I’m seeking new challenges where I can apply my energy and creativity.
Experience
Work history, roles, and key accomplishments
Evaluated service and content quality, prepared performance reports and improvement recommendations. Supported and trained new team members.
Specialized in client-specific policies and guidelines, managing time effectively while handling multiple tasks. Applied critical thinking tailored to client needs and delivered consistent results both independently and as part of a team.
Quality Analyst
Teleperformance
Jan 2022 - Aug 2022 (7 months)
Conducted detailed analysis of agent performance and developed a strong understanding of client requirements. Demonstrated empathy and strong communication skills while organizing and prioritizing daily tasks.
Education
Degrees, certifications, and relevant coursework
Elysees Marbeuf
Certification, Professional Makeup
2016 - 2017
Completed a certification in Professional Makeup at Elysees Marbeuf in Paris from 2016 to 2017.
Lycée Jean Rostand
Bachelor's degree, Arts
2013 - 2016
Pursued a Bachelor's degree in Arts at Lycée Jean Rostand in Paris from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
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