Open to opportunities

Shilpa Patel

@shilpapatel

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Versatile Quality Assurance Analyst with a passion for content quality.

Portugal

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What I'm looking for

I am looking for a role that values quality and collaboration, offering opportunities for growth.

I am a dedicated Quality Assurance Analyst with a strong background in content moderation and educational support. Currently, I serve as a Subject Matter Expert at Tech Mahindra, where I evaluate diverse content types to ensure compliance with quality standards. My role involves conducting peer audits, leading training sessions, and collaborating with stakeholders to align on quality metrics. I take pride in implementing best practices that enhance workflow efficiency and improve overall quality outcomes.

Previously, I worked as an Assistant Teacher, where I developed strong communication and organizational skills while fostering an engaging learning environment. My commitment to excellence was recognized with the Bravo Award for Outstanding Performance and the Excellence in Education Award. I have a proven track record of enhancing student participation and improving product quality through innovative teaching methods and collaboration with developers.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Analyst

Current

Tech Mahindra

Mar 2024 - Present (1 year 6 months)

Acted as a Subject Matter Expert (SME) for quality guidelines in a multilingual environment, evaluating and rating diverse content types to ensure compliance with quality standards. Conducted peer audits and led training sessions to improve team performance, while also participating in calibration sessions with stakeholders to align on quality metrics and guidelines.

Quality Assurance Content Moderation Subject Matter Expertise Performance Quality Training Audit Calibration

Assistant Teaching Professor

Adharshila Vidhyalaya

Jun 2016 - Aug 2017 (1 year 2 months)

Provided educational support as an Assistant Teaching Professor, contributing to an effective and organized learning environment. Facilitated a 15% increase in attendance through home visits and assisted in increasing school budget alignment by 30%.

Teaching Budget Management Curriculum Development Classroom Management Communication Organizational Skills

Assistant Teacher

St Johns Convent High School

Jun 2010 - Feb 2014 (3 years 8 months)

Supported both students and teachers to create an effective and organized learning environment. Received the Best Teacher Award for fostering academic excellence and promoting collaborative learning, significantly enhancing student participation and enthusiasm through creative teaching methods.

Teaching Communication Mentoring