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Shilpa Patel

@shilpapatel

Versatile Quality Assurance Analyst with a passion for content quality.

Portugal
Message

What I'm looking for

I am looking for a role that values quality and collaboration, offering opportunities for growth.

I am a dedicated Quality Assurance Analyst with a strong background in content moderation and educational support. Currently, I serve as a Subject Matter Expert at Tech Mahindra, where I evaluate diverse content types to ensure compliance with quality standards. My role involves conducting peer audits, leading training sessions, and collaborating with stakeholders to align on quality metrics. I take pride in implementing best practices that enhance workflow efficiency and improve overall quality outcomes.

Previously, I worked as an Assistant Teacher, where I developed strong communication and organizational skills while fostering an engaging learning environment. My commitment to excellence was recognized with the Bravo Award for Outstanding Performance and the Excellence in Education Award. I have a proven track record of enhancing student participation and improving product quality through innovative teaching methods and collaboration with developers.

Experience

Work history, roles, and key accomplishments

TM
Current

Quality Assurance Analyst

Tech Mahindra

Mar 2024 - Present (1 year 6 months)

Acted as a Subject Matter Expert (SME) for quality guidelines in a multilingual environment, evaluating and rating diverse content types to ensure compliance with quality standards. Conducted peer audits and led training sessions to improve team performance, while also participating in calibration sessions with stakeholders to align on quality metrics and guidelines.

SS

Assistant Teacher

St Johns Convent High School

Jun 2010 - Feb 2014 (3 years 8 months)

Supported both students and teachers to create an effective and organized learning environment. Received the Best Teacher Award for fostering academic excellence and promoting collaborative learning, significantly enhancing student participation and enthusiasm through creative teaching methods.

Education

Degrees, certifications, and relevant coursework

KS

KB and Sc college of science

Bachelor in Information Technology, Information Technology

Studied information technology at KB and Sc college of science. The curriculum focused on various aspects of IT.

Tech stack

Software and tools used professionally

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Shilpa Patel - Quality Assurance Analyst - Tech Mahindra | Himalayas