At Boston Smiles Dental Clinic, I handled patient calls, emails, and messages while scheduling, confirming, and rescheduling appointments. I also made follow-up calls and appointment reminders.
I verified insurance eligibility, benefits, copays, and coverage limits, and prepared and explained treatment estimates and out-of-pocket expenses to patients.
I coordinated communication between patients, providers, and dental staff, and kept patient records and clinic workflows up to date while following HIPAA guidelines.
At OPTUM|UnitedHealthcare, I handled medical eligibility and benefits verification and assisted providers and facilities with coverage inquiries by phone and chat. I also supported providers with authorization requirements and researched insurance information.
